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Header is being displayed both in mobile and desktop

This topic has 8 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

Artibdfl

Participant

July 22, 2023 at 14:07

hi
I created header for desktop and mobile but both the headers are being displayed in both the views of mobile and desktop.
Even after resetting the headers the issue still persists and I’m unable to hide one header from either views.

#362664 Copied Theme version: 9.1.11 WooCommerce version: 7.9.0

7 Answers

Rose Tyler

Support staff

July 23, 2023 at 09:36

Hello, Artibdfl,

Thank you for getting in touch with us.

We suggest that you turn off the Mobile Content Optimization option (Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other.

Kind Regards,
8theme team

#362684 Copied

Artibdfl

Participant

August 22, 2023 at 11:02

Hi! We’ve tried all of this but double headers are still visible on cart, checkout and all additional pages.

Please contact administrator
for this information.

#365229 Copied

Rose Tyler

Support staff

August 22, 2023 at 12:41

Hello, Artibdfl,

Thank you for your response.

1/ https://prnt.sc/VrOVXo5p71IV – we can’t check your pages. Please solve it.
Also, provide a screenshot of the problem, so we can see how the header is displayed for you.

2/ Provide temporary wp-admin access, so we can take a closer look, the problem can be caused by custom code.

Kind Regards,
8theme team

Please contact administrator
for this information.

#365235 Copied

Artibdfl

Participant

August 22, 2023 at 12:59

kindly check the private area

Please contact administrator
for this information.

#365238 Copied

Rose Tyler

Support staff

August 22, 2023 at 13:23

Hello, Artibdfl,

Thank you for your response.

The problem was caused by an unclosed “}” in your custom CSS code.

Please clear cache and check now.

Kind Regards,
8theme team

#365240 Copied

Artibdfl

Participant

August 22, 2023 at 13:31

Thanks for the update, the issue is resolved for now.

#365242 Copied

Rose Tyler

Support staff

August 22, 2023 at 13:57

Hello, Artibdfl,

You’re welcome!

Kind Regards,
8theme team

#365252 Copied
Tagged: desktop headers, mobile headers, responsive headers, seo friendly, woocommerce, wordpress themes
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