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Header is duplicated on my website and I cannot turn it off

This topic has 3 replies, 3 voices, and was last updated 2 months, 1 weeks ago ago by Andrew Mitchell

YSO

Participant

October 7, 2024 at 10:53

Welcome to 8Themes support! Please help to solve the problem. The standard header is duplicated on my website and I cannot turn it off. I am attaching a screenshot for your understanding

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#417559 Copied Theme version: 9.4.2

2 Answers

Tony Rodriguez

Support staff

October 7, 2024 at 11:37

Hello, @YSO,

Thank you for contacting us and for using XStore.

1/ Please temporarily activate the XStore parent theme on your website and check again. Let us know the result.

If it works correctly with XStore parent theme then it is confirmed the issue is caused by your child theme additional code customization.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#417566 Copied

Andrew Mitchell

Support staff

October 11, 2024 at 11:29

Dear YSO,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#418289 Copied
Tagged: duplicated header, template customization, troubleshooting, turn off header, website issue, woocommerce, wordpress templates
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Header is duplicated on my website and I cannot turn it off

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