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Header is not visible on main static page

This topic has 4 replies, 2 voices, and was last updated 3 months, 1 weeks ago ago by Tony Rodriguez

DanMitroi

Participant

December 7, 2024 at 15:35

Hello,

I use a staging domain and after i install the theme and niche-market02 demo also, when the installation was finished the header from demo is not visible.
Could you guide me to resolve this issue?
I attach a capture after instalation, preview website.

Thanks

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#426758 Copied Theme version: 9.4.5

3 Answers

Tony Rodriguez

Support staff

December 9, 2024 at 06:34

Hello, @DanMitroi,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you provide your site’s WordPress admin access in the private content area. This will allow us to thoroughly review and assist you with the issue at hand.

Thank you for your cooperation.

Best regards,
The 8Theme Team

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DanMitroi

Participant

December 23, 2024 at 17:51

I sent you the details in private area.
Thank you

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Tony Rodriguez

Support staff

December 24, 2024 at 05:37

Hello, @DanMitroi,

Thank you for providing us with access to your WordPress admin panel.

We are pleased to inform you that the issue has been successfully resolved. Kindly review your website after clearing your browser cache to ensure the changes are reflected properly.

To address the issue, we activated the “Containers” feature under **Elementor > Settings > Features**, which resolved the problem.

You can now edit the header as per your requirements by navigating to **XStore Builders > Header Builder** and using Elementor to make the necessary updates.

For further guidance, we encourage you to review our theme documentation, which can be found here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

If you have any additional questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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