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Header issue with optimising plugin, please help

This topic has 12 replies, 3 voices, and was last updated 1 years ago ago by Luca Rossi

TimN2408

Participant

February 8, 2024 at 14:40

I’m currently utilizing FlyingPress for my website. However, I’ve encountered an issue where the header displays incorrectly on mobile devices, despite not adjusting any settings. Is it possible to create separate headers for mobile and desktop versions? Alternatively, could you provide a JavaScript or CSS solution to address this problem? It would be greatly appreciated, as the support from the optimization plugin company was simply to ‘fix the header myself.’ Thank you.

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for this information.

#382862 Copied Theme version: 5.9.3

11 Answers

Rose Tyler

Support staff

February 8, 2024 at 15:48

Hello, TimN2408,

Thank you for reaching out to us with your concern.

We suggest that you turn off the Mobile Content Optimization option (Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#382878 Copied

TimN2408

Participant

February 8, 2024 at 17:05

The Support now fixed the issue but they said I have to whitelist CSS selectors for the dropdown, because that is still bugged. Can you tell me which ones I have to enter so the dropdown does not look like this anymore, files or selctors.

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support staff only.

#382884 Copied

TimN2408

Participant

February 8, 2024 at 17:06

Here is another screenshot:

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support staff only.

#382885 Copied

TimN2408

Participant

February 8, 2024 at 17:06

Wrong screenshot, here is the right one:

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support staff only.

#382886 Copied

Luca Rossi

Support staff

February 9, 2024 at 07:19

Dear TimN2408,

We are pleased to inform you that we have implemented certain CSS selectors to enhance the functionality of the mobile menu. As a result, the mobile menu is now operating as intended. You can view the current performance at the following link: https://prnt.sc/gLXvio3trQk2

May we kindly request that you clear your cache in its entirety to ensure that the updates are reflected on your end?

Thank you for your attention to this matter.

Warm regards,
The 8theme Team

#382918 Copied

TimN2408

Participant

February 9, 2024 at 08:44

Hi thanks the CSS Part works when I disavle Delay all. Delay on in JS is active now and now the burger menu does not work and ok the console the are many errors. I probably have to exclude those scripts but I dont know which. Could you fix that too then you are amazing guys!

#382930 Copied

Luca Rossi

Support staff

February 9, 2024 at 13:04

Dear TimN2408,

We would like to acknowledge that we have diligently added all the scripts associated with the XStore theme and the ET-Core-Plugin to the ‘Exclude scripts from defer’ and ‘Exclude scripts from delay’ fields. Despite these efforts, we regret to inform you that the JavaScript error messages persist:

https://prnt.sc/YFyLEjyrJIUo

Please be advised that the resolution of issues pertaining to third-party plugins exceeds the scope of support services we are equipped to offer. We understand this may be inconvenient and apologize for any frustration caused.

Nevertheless, we are committed to providing solutions that meet your needs. Should you desire direct assistance from our developers, we are pleased to extend our customization service, which is available for a fee. Our team is adept at tailoring your website to your specifications, ensuring it not only meets but exceeds your expectations in both design and functionality.

To initiate this process, kindly visit the following link to submit your requirements: https://www.8theme.com/account/#etheme_customization_panel. Upon receipt of your request, we will conduct a thorough analysis and provide you with a comprehensive quote for the customization work.

We are dedicated to helping you customize your website to reflect your unique style and to distinguish it in the digital landscape. Our expert development team is at your service to achieve this goal.

Warm regards,
The 8Theme Team

#382962 Copied

TimN2408

Participant

February 10, 2024 at 12:43

Hello, thank you for your assistance. I’m currently in communication with Support. Unfortunately, I inadvertently left another tab open where the old configurations were still saved. Could you kindly add the CSS Selectors along with the Defer and Delay scripts once more? I apologize for the inconvenience. It would greatly assist me if you could replicate the previous setup, as shown in these screenshots:
https://prnt.sc/gLXvio3trQk2
https://prnt.sc/YFyLEjyrJIUo
. This mishap occurred because the old configuration was inadvertently saved in the other tab when I made adjustments to fonts. I would greatly appreciate it if you could replicate the setup as before. Thank you.

#383026 Copied

Luca Rossi

Support staff

February 10, 2024 at 14:44

Dear TimN2408,

We are pleased to inform you that we have recently updated the CSS selectors and unique keywords for the “Defer JavaScript” and “Delay JavaScript” features.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#383038 Copied

TimN2408

Participant

February 10, 2024 at 14:47

Hi I cleared my cache and everything and the burger menu does not open, could you check that please?

#383039 Copied

Luca Rossi

Support staff

February 10, 2024 at 14:53

Hi @TimN2408,

As we said in the previous replies, the Delay Javascript feature is not compatible with XStore for now.

If you activate Delay Javascript feature, the burger menu will not work. We’ve deactivated that function and now everything is working fine.

Best Regards,
The 8Theme Team

#383040 Copied
Tagged: header issue, help, optimising, plugin, themes, woocommerce, wordpress
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