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Header keeps directing in French version even though I go to ENglish version

This topic has 32 replies, 3 voices, and was last updated 6 years, 9 months ago ago by Olga Barlow

civetcafe

Participant

February 4, 2018 at 17:55

HEllo,

My website have a header error.

WHen I visit my english website (.com), and I click one of the menu, it redirects me to the french version (.fr) It was like a bug.

I already set my header menu in English as English and French for French. But in french, the english header was appearing and in english, the french version was appearing.

Please fix this.

I don’t have this problem before hte update.

Thanks

#183873 Copied

31 Answers

Rose Tyler

Support staff

February 5, 2018 at 13:02

Hello,

I’ve checked your site and do not see the problem. Have you sorted out?

Regards

#183954 Copied

civetcafe

Participant

February 5, 2018 at 13:43

Hello, It was still not fixed.

http://prntscr.com/iadhvw

The product in french when I view, the header changed into English version header while the URL as well as the content was in French

#183964 Copied

Rose Tyler

Support staff

February 5, 2018 at 13:53

Hello,

Please clear cache and check one more time https://prnt.sc/iadoe4

Regards

#183968 Copied

civetcafe

Participant

February 6, 2018 at 16:04

Hello,

Did you understand my message? It wasn’t the header in the blog page.
It was a header from a SHOP page.
http://prntscr.com/iadhvw

See the website, go to french version and click BOUTIQUE
Then the header changed from French to English.

#184120 Copied

Rose Tyler

Support staff

February 6, 2018 at 16:51

Hello,

Did you do any changes in theme files? If yes, what files did you edit?
Please provide us with FTP access.

Regards

#184124 Copied

civetcafe

Participant

February 6, 2018 at 17:20

Hello.

I didn’t do anything with the theme file. It was messed up after the last update. Before i dont have this problem.

How I can give you acces yo ftp?

#184131 Copied

Rose Tyler

Support staff

February 6, 2018 at 17:52

Provide me FTP host, user and pass in the Private content area.

Regards

#184134 Copied

civetcafe

Participant

February 6, 2018 at 18:34

Okay here it is.

Please, contact administrator
for this information.

#184138 Copied

Olga Barlow

Support staff

February 7, 2018 at 11:34

Hello,

What changes have you made? Now we can’t switch between themes, can’t enable/disable plugin. Every time we want to do something we get 500 error.

Do you use CDN? Can you, please, disable it?

Regards

#184207 Copied

Olga Barlow

Support staff

February 7, 2018 at 11:37

Also, can you downgrade PHP version to 7.1 because Revolution Slider and Visual Composer does not fully support it and produce the errors?

Regards

#184208 Copied

civetcafe

Participant

February 7, 2018 at 11:52

Hello.
What did you do to my website? I never do anything since 3 days.
Geez. Now its down.

#184214 Copied

civetcafe

Participant

February 7, 2018 at 12:01

I am only using wp rocket.
I didnt enable the cloudflare yet.
I already downgrade the php to 5.6

#184217 Copied

Olga Barlow

Support staff

February 7, 2018 at 12:25

You use not just WP Rocket but also sg-cache press. And looks that one of the cache plugins caused the problem with the menu, very likely because of the object cache. We tried to check if menu works fine with the default WP theme to make sure that problem is related to our theme and get the error, tried to disable cache plugins – got the error. Inspected the frontend and backend and see the errors in console related to some CDN script http://prntscr.com/ibbt73

So, something strange is going with your WP installation, it should not be like this. No matter what theme you use you should be able to switch between themes and plugins.

Regards

#184223 Copied

Olga Barlow

Support staff

February 7, 2018 at 12:28

Please, solve the problem with switching themes and plugins and fix the problem in console related to CDN (actually I would not recommend enabling CDN if you are still developing). Check if the menu issue does not appear with default WP theme and let us know about results.

Regards

#184225 Copied

civetcafe

Participant

February 7, 2018 at 12:44

Hello again,

Just fyi, I received a message from my hosting provider. They temporarily suspended my website because of high server load.
We have almost 14 years of website and this is the first time we had this problem.
What exactly did you do?

It says that i need to optimize to make it use less server resource.

Please fix this.

#184226 Copied

civetcafe

Participant

February 7, 2018 at 12:50

Hello,

Honestly i dont know what you mean when you tell fix the “console related to cdn

#184229 Copied

civetcafe

Participant

February 8, 2018 at 00:09

Hello. Will you please tell me what plugins of yours that regenerates the images?
Because this is the cause of cpu overload.
admin-ajax.php

Please respond asap.

Thanks

#184317 Copied
civetcafe

Participant

February 8, 2018 at 09:13
```
109.199.120.73 - - [07/Feb/2018:12:13:39 +0100] "POST /wp-admin/admin-ajax.php?action=wp_1_wc_regenerate_images&nonce=63bb08c04c HTTP/1.0" 200 - "https://www.civetcafe.com/wp-admin/admin-ajax.php?action=wp_1_wc_regenerate_images&nonce=63bb08c04c" "WordPress/4.9.4; https://www.civetcafe.com"
109.199.120.73 - - [07/Feb/2018:12:13:38 +0100] "POST /wp-admin/admin-ajax.php?action=wp_1_wc_regenerate_images&nonce=63bb08c04c HTTP/1.0" 200 - "https://www.civetcafe.com/wp-admin/admin-ajax.php?action=wp_1_wc_regenerate_images&nonce=63bb08c04c" "WordPress/4.9.4; https://www.civetcafe.com"
```
Please this is causing problem with my website. It was caused by your theme. Hence, my wp was suspended due to admin-ajax spiking leading to high cpu usage.
What can i do? Please respond.

It was already 2 days since my website was down. After giving you my FTP access.
I never had this problem before.
#184343 Copied
Olga Barlow

Support staff

February 8, 2018 at 13:48

Hello,

You have updated WP and WooCommerce to latest version and actually, the last update caused this issue because WC 3.3 make changes with image function https://woocommerce.wordpress.com/2017/12/11/wc-3-3-image-size-improvements/

Check this topic https://wordpress.org/support/topic/woocommerce-causing-huge-cpu-usage-spike/
Automatic thumbnail regeneration caused such CPU usage and you can disable it using custom code from plugin author
add_filter( 'woocommerce_background_image_regeneration', '__return_false' );
and use the old way to regenerate thumbnails – Regenerate thumbnails plugin.

Regards

#184413 Copied

civetcafe

Participant

February 8, 2018 at 16:37

Hello,

Where will I put this code?

Thanks

#184487 Copied

civetcafe

Participant

February 8, 2018 at 16:40

ALso, kindly please check my header again.
The header was a mess.

The right menu is showing on the main menu also.
It seems that your theme has many bug after the update

#184488 Copied

civetcafe

Participant

February 8, 2018 at 16:50

Hello,

Problem with the header still exist: http://prntscr.com/ibxs5i

Now, the right menu is appearing also in the left menu.

#184494 Copied

Olga Barlow

Support staff

February 8, 2018 at 17:27

Hello,

Problem with the menu is related to object cache, you even have object-cache.php file in the wp-content directory. Please, contact your hosting provider and disable it.
Let me know about results.

Regards

#184500 Copied

civetcafe

Participant

February 8, 2018 at 17:51

Hello,

The caching was already disabled.

#184504 Copied

Olga Barlow

Support staff

February 8, 2018 at 17:54

Can you provide correct credentials to your FTP?

Regards

#184507 Copied

civetcafe

Participant

February 8, 2018 at 18:06

Hello, I will put in the private content.
Normally it was the same, I just changed the password

Please, contact administrator
for this information.

#184513 Copied

Olga Barlow

Support staff

February 8, 2018 at 18:31

Hello,

Check now, please.

Regards

#184526 Copied

civetcafe

Participant

February 8, 2018 at 18:43

Hello,

The menu was back to normal menu.
But the problem with the header is still there.

https://prnt.sc/iadhvw

The header was in English. It was supposed to be in french version header.
Please look at the printscreen. The url was in .fr hence, the header was in English.

This is my first problem before the admin-ajax occur.

I hope it can be fix now.

Thanks in advance

#184527 Copied

Olga Barlow

Support staff

February 8, 2018 at 18:52

Hello,

I don’t see this problem anymore, for me it works fine https://gyazo.com/c4df5dd263ae8cd5d7513e401a624b0a

Regards

#184528 Copied
Tagged: directing, english, french, header, themes, woocommerce, wordpress
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