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Header menu does not add additional lines

This topic has 19 replies, 4 voices, and was last updated 8 years, 6 months ago ago by Jack Richardson

mazepa

Participant

May 20, 2016 at 04:34

Good day

Probably, after some resent updates, “Menu” does not allow me to add any additional lines. More over, some of them were lost. I created a new “Main menu” and add some lines from scratch. When I tried to save it, two check boxes on the bottom of menu page “Main menu” and “Mobile menu” became empty.

There is an urgent request since web page is the live online shop.

How can I send you print-screen of menu I had before?

Please, contact administrator
for this information.

#126598 Copied Theme version: 1.4 WooCommerce version: 2.5.5

18 Answers

Robert Hall

Support staff

May 20, 2016 at 08:19

Hello,

you can create the screenshots via LightShot program.
https://app.prntscr.com/uk/download.html

Also please update the theme and plugins to the latest versions.
Before update delete “woocommerce” folder in the directory wp-content/themes/classico/ and it’ll be reuploaded from a new theme package.

Don’t forget to make backup of the site before update.

Here is video tutorial how to update theme.
https://www.youtube.com/watch?v=KdWESIIPU1k
(it’s for Legenda theme but the process is the same).

You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall

#126610 Copied

mazepa

Participant

May 20, 2016 at 08:56

Hi Robert

Thank you for your prompt reply. I will follow your instruction and
let you know my result.

#126616 Copied

Robert Hall

Support staff

May 20, 2016 at 08:59

Ok, looking forward to your reply.

Regards,
Robert Hall

#126617 Copied

mazepa

Participant

May 20, 2016 at 10:04

Robert

“Before update delete “woocommerce” folder in the directory wp-content/themes/classico/ and it’ll be reuploaded from a new theme package.”

Does it mean I’ll loose all my goods from online store with photo and descriptions?

#126621 Copied

Robert Hall

Support staff

May 20, 2016 at 10:15

No, this step needs to update the files.

But please don’t forget to make backup of the site to avoid any problems.

Regards,
Robert Hall

#126625 Copied

mazepa

Participant

May 21, 2016 at 14:12

Hi Robert

After updating Classico folder via FTP I lost access to /wp-admin.

Issue is urgent. Please reply ASAP
Thank you/

#126753 Copied

mazepa

Participant

May 21, 2016 at 14:15

It’s ok now. I did upload of Classico folder again. But it does not solve my initial issue with Menu. It’s still same problem.

#126754 Copied

mazepa

Participant

May 23, 2016 at 06:42

Hi Robert

Any news? Menu does not work and unable to add goods to the cart

#126776 Copied

Eva Kemp

Support staff

May 23, 2016 at 08:45

Hello,

We can’t access your site, there is an error:
Fatal error: Cannot redeclare add_object_page() (previously declared in /var/www/v-15547/data/www/new.walksafari.kz/wp-admin/includes/plugin.php:1101) in /var/www/v-15547/data/www/new.walksafari.kz/wp-admin/includes/deprecated.php on line 1342

The problem is with WordPress. Have you updated it?
Try to reupload WordPress files via FTP.

Does the issue with menu persist only with our theme or with another too? Please check it.

Regards,
Eva Kemp.

#126803 Copied

mazepa

Participant

May 23, 2016 at 10:34

Good day Eva

We restore site from backup (May,15th) and updated Classico to v. 1.6. But it does not solve my initial issue with Menu. I still cannot add any addition line in it.

#126812 Copied

Eva Kemp

Support staff

May 23, 2016 at 11:08

Hello,

Does the issue with menu persist only with our theme or with another too? Please check it.
Also provide FTP credentials.

Regards,
Eva Kemp.

#126818 Copied

mazepa

Participant

May 23, 2016 at 11:38

Hi Eva

Please find FTP data attached.
We uploaded WooClean theme, and Menu works well with it. http://prnt.sc/b7dkpf
Before Menu was like this http://prnt.sc/b7dob9

Please, contact administrator
for this information.

#126827 Copied

mazepa

Participant

May 23, 2016 at 13:41

Hi Eva

Any news or additional requests?

#126832 Copied

Eva Kemp

Support staff

May 23, 2016 at 15:05

Hello,

As I see you’ve added a lot menu items.
Please try the solutions described here:
http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-custom-menu-items-limit-in-wordpress/
https://core.trac.wordpress.org/ticket/14134
http://wordpress.org/support/topic/wordpress-menu-item-limit

Regards,
Eva Kemp.

#126855 Copied

mazepa

Participant

May 23, 2016 at 15:10

Thank you. Will try it now.

#126856 Copied

Eva Kemp

Support staff

May 23, 2016 at 15:32

Hello,

You’re welcome.

Regards,
Eva Kemp.

#126862 Copied

mazepa

Participant

May 23, 2016 at 16:28

Hi Eva

It’s a lot of options here http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-custom-menu-items-limit-in-wordpress/ how to solve it. But only one helped me indeed:

“I’ve added php_value max_input_vars 5000 to my .htaccess file and it solved the problem.”

Thank you a lot. I would never find it without your help.
You might close this ticket.

#126879 Copied

Jack Richardson

Support staff

May 23, 2016 at 16:56

Hello,

As I see now drop down menu is shown the same as before:
http://storage5.static.itmages.com/i/16/0523/h_1464018972_5188660_06bb145ac6.jpeg

Have you resolved the issue?

Best regards,
Jack Richardson.

#126888 Copied
Tagged: additional lines, header menu, seo friendly, templates, woocommerce, wordpress
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