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Header menu – not showing for multiple customers

This topic has 2 replies, 2 voices, and was last updated 1 years, 12 months ago ago by Rose Tyler

Matt P

Participant

December 23, 2022 at 14:34

Hi, your menu is disappearing for multiple of my users. how can i get this to stop happneing? as stops navigation on the site

the theme is also causing extremely long load times- is there anyway to optimise your theme and stop it from breaking often such as the issue above? (multiple formatting and styling issues that occur between browser/device types)

https://snipboard.io/slb6tO.jpg

https://snipboard.io/OdirPG.jpg

https://snipboard.io/16m2BE.jpg

#342228 Copied Theme version: 8.3.9 WooCommerce version: 7.2.0

1 Answer

Rose Tyler

Support staff

December 23, 2022 at 15:51

Hello,

Could you provide temporary wp-admin access?

About speed, please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Regards

#342234 Copied
Tagged: customers, header, menu, showing, solution, woocommerce, wordpress
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