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Header mobile menu now working, cannot access settings

This topic has 10 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

Vedad07

Participant

September 21, 2023 at 10:24

Regards,

i have encountered an issue that has been before and now it is back again. It is about header for front page, which cannot be accessible via theme editor, only shows endless loading. It is making an issue since my page that is live now, has an issue with the menu on the front page.

This issue blocks scrolling the menu only on the front page on the mobile version. The same menu works fine on the other pages.

Can you please resolve this issue? I already had this problem and it was resolved, but after this new update it doesn’t work and my website looks really bad.

Please, contact administrator
for this information.

#368116 Copied Theme version: 9.1.14 WooCommerce version: 8.1.1

9 Answers

Vedad07

Participant

September 21, 2023 at 10:43

I added this to my theme in order for the menu to be at least functional until you solve the problem.

.template-container {
position: relative;
overflow: visible;
}

This actually moves whole website while scrolling down the menu and it doesn’t solve the problem for real.

#368117 Copied

Rose Tyler

Support staff

September 21, 2023 at 11:11

Hello, Vedad07,

Thank you for getting in touch with us.

Please provide temporary wp-admin and FTP access.

Kind Regards,
8theme team

Please contact administrator
for this information.

#368121 Copied

Vedad07

Participant

September 21, 2023 at 11:17

I am sending you both access and ftp.

Regards

Please contact administrator
for this information.

#368123 Copied

Rose Tyler

Support staff

September 21, 2023 at 11:20

Hello, Vedad07,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#368125 Copied

Vedad07

Participant

September 21, 2023 at 11:35

Hi, more info in the private content area:

Please contact administrator
for this information.

#368129 Copied

Rose Tyler

Support staff

September 21, 2023 at 12:12

Hello, Vedad07,

On the screenshot we provided the WooCommerce found a critical error in the files of a plugin on your site. You can say that this doesn’t affect the header, but it is a critical error and ignoring it can cause new problems. If you do not want to temporarily disable the plugin for testing, at least contact the support team of the plugin and provide the screenshot to them.

“…which cannot be accessible via theme editor, only shows endless loading.” – we do not see any problem with the editor of Home page header https://prnt.sc/xyozxBKzcN0R > https://prnt.sc/PDgU4wGQdzXT
Please make sure that you cleared cache of browser, and record a video of the problem with loading for us.

All other our customers did not face any problems after the theme update, please cooperate with us to solve your problem.

“This issue blocks scrolling the menu only on the front page on the mobile version” – please record a video of this problem also, because for us the mobile menu on the Home page works fine, right now.

Kind Regards,
8theme team

#368133 Copied

Vedad07

Participant

September 21, 2023 at 12:34

Hi, the link to the video and detailed explanation is in the private content area. Thank you.

Please contact administrator
for this information.

#368140 Copied

Rose Tyler

Support staff

September 21, 2023 at 12:39

Hello, Vedad07,

We appreciate your prompt response.

We wish to inform you that your inquiry has been forwarded to another specialist for a more detailed review.

Kind Regards,
8theme team

#368143 Copied

Rose Tyler

Support staff

September 21, 2023 at 13:22

Hello, Vedad07,

Custom code you added via Yellow Pencil – https://prnt.sc/EtcO22tNvTqR

Kind Regards,
8theme team

#368160 Copied
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