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Header Mobile View Home Page Now Showing Desktop Header Home Page

This topic has 6 replies, 4 voices, and was last updated 1 weeks, 5 days ago ago by Andrew Mitchell

George

Participant

December 10, 2024 at 05:06

With most recent release upgrade, the home screen mobile view of the header no longer shows the correct header. It is now showing the desktop view header and not the mobile view header. The mobile view header is ok on all other pages of the website. See attached pictures.

https://ibb.co/cY2MZK5
https://ibb.co/tzpngdd

2nd related issue is that on the home page header on desktop view it shows following verbage that needs to be removed: [ultimate_spacer height=”20″]

thanks

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#426979 Copied Theme version: 9.4.5

5 Answers

Tony Rodriguez

Support staff

December 10, 2024 at 06:59

Hello, @George,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been successfully resolved. Kindly check your website after clearing your browser cache to ensure everything is functioning as expected.

For your reference, please find the attached image.

We hope this resolves your concern. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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George

Participant

December 10, 2024 at 16:20

Tony,

1 problem was fixed. I no longer see the extraneous text under the All Products menu.

However, I am sorry but the header problem not been fixed. The mobile header is now no longer showing on any mobile page (was showing on all pages except home page) but instead it now shows both the desktop header & the mobile header on every mobile page just not the home page as previously described. this does not look good at all.

The attached image you sent is not from my website.

Also new problem, on the home page the GRID PRODUCTS CATEGORIES Element with 8 pictures no longer has any pictures, text only and I can’t seem to fix it.

I cleared the cache but that did not help.

Please help.

Thanks

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George

Participant

December 10, 2024 at 18:07

Tony,

I had to erase what you did as it also caused all tabs on th eproduct pages to stop working, so I reset the website to before you started working on it. I couldn’t shut down my business to wait for you to fix it, sorry about that. So I still need my original issues fixed BUT when you fix please check the problems your fix caused: 1) Loss of pictures on home page 2) all tabs stopped working on all product pages and the 3rd item I already indicated that the fix on the mobile view home page made it worse as it was displaying 2 headers (desktop and mobile) on ALL pages just not the mobile view home page.

Thanks in advance for your help.

#427131 Copied

Luca Rossi

Support staff

December 11, 2024 at 07:47

Hi @George,

1. Header: We only see one header mobile devices for all the pages
– https://prnt.sc/QhEIz5dIKJFO
– https://prnt.sc/Z13YUTALjfDl

2. All the images on home page seems fine. Can you please provide us with some screenshots/videos?

3. The tabs on product page is working fine: https://www.awesomescreenshot.com/video/34527817?key=88545b4ba428d9bb7bb8def358405702.

Thank you!

Best regards,
The 8Theme Team

#427168 Copied

Andrew Mitchell

Support staff

December 11, 2024 at 18:43

Dear George,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

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Header Mobile View Home Page Now Showing Desktop Header Home Page

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