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Header Nao atualiza para versão mobile aparece duplicado

This topic has 8 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Tony Rodriguez

Gabrielceron

Participant

October 11, 2023 at 02:46

Meu header aparece duplicado na versao mobile do header builder, e ao ver o site o mesmo nao atualiza o responsivo e aparece modo desktop no mobile ou vise-versa.

prints:

https://useallure.com.br/wp-content/uploads/2023/10/Captura-de-Tela-2023-10-10-as-21.59.16.png

https://useallure.com.br/wp-content/uploads/2023/10/Captura-de-Tela-2023-10-10-as-22.03.23.png

#369852 Copied Theme version: 9.1.14 WooCommerce version: 8.2.0

7 Answers

Tony Rodriguez

Support staff

October 11, 2023 at 05:28

Hello, @Gabrielceron,

Thank you so much for purchasing our theme and contacting our support center.

1) We have identified a solution to the issue you are experiencing with the header on your mobile device. Please follow the steps below:

1. Navigate to Xstore.
2. Select Theme Options.
3. Proceed to General/Layout.
4. Choose Mobile Optimization.
5. Turn it OFF.
6. Click on Publish.

After completing these steps, please clear your mobile browser cache and revisit your site to check if the problem has been resolved.

Please refer to the attached image for further information.
https://postimg.cc/xkcByjny

2) Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

We trust that this will rectify the issue you are currently experiencing.

Best Regards,
8Theme’s Team.

#369855 Copied

Gabrielceron

Participant

October 11, 2023 at 13:31

Olá. fiz o procesdimento, e ainda continua aparecendo os dois Cabeçalhos na Versão mobile

Prints:

https://useallure.com.br/wp-content/uploads/2023/10/Captura-de-Tela-2023-10-11-as-09.27.23.png

https://useallure.com.br/wp-content/uploads/2023/10/Captura-de-Tela-2023-10-11-as-09.26.40.png

#369914 Copied

Tony Rodriguez

Support staff

October 11, 2023 at 13:55

Hello, @Gabrielceron,

Thank you for your response.

1) Maybe a custom header is used, and you need to edit it too. Go to Theme Options > Header Builder > Multiple headers > edit custom header for the Front page.

2) In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team.

#369918 Copied

Gabrielceron

Participant

October 11, 2023 at 19:09

Envei na Área privada os Acessos, e não estou usando modelos de headers diferentes para as paginas, apenas o default

o problema ainda não foi corrigido!

Please contact administrator
for this information.

#369936 Copied

Tony Rodriguez

Support staff

October 12, 2023 at 06:34

Hello, @Gabrielceron,

We appreciate your provision of the wp-admin login details.

We are pleased to inform you that the issue you reported has been resolved. We kindly request that you revisit your site after clearing your browser cache.

For your information, we have commented out the CSS code under the following path: XStore > Theme Options > Theme Custom CSS > Global CSS. This action has effectively resolved the issue.

Please refer to the attached images for further reference.
https://postimg.cc/VdFNNgjr

https://postimg.cc/sGmR3nt3

Best Regards,
8Theme’s Team

#369954 Copied

Gabrielceron

Participant

October 12, 2023 at 11:56

Obrigado!!! Vocês sao os melhores!!

#369979 Copied

Tony Rodriguez

Support staff

October 12, 2023 at 12:23

Hello, @Gabrielceron,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

#369984 Copied
Tagged: header duplication, mobile version update, nao atualiza, woocommerce, wordpress templates
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