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Header no import from the xtore prebuilt template and woocommerce product variation

This topic has 18 replies, 3 voices, and was last updated 10 months ago ago by Andrew Mitchell

  • Avatar: Invizion
    Invizion
    Participant
    May 29, 2024 at 11:47

    Hello,

    When I enter the Header Builder by elementor, I cannot insert the template from Xstore Prebuilt Template.

    The main problem is with woocommerce on the product page for variations, the image is not displayed(img1) and if you select a color, only the first picture changes, although before there were all of them.

    The gallery of variations does not appear in woocommerce for product variations either.(img2)

    IMG1:
    https://ibb.co/1GyjTDQ\
    IMG2:
    https://ibb.co/mCc5nYK

    Thanks!

    Please, contact administrator
    for this information.
    #397131 Copied Theme version: 9.3.11
    17 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 29, 2024 at 13:08

    Hello, @Invizion,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ We are pleased to inform you that the issue you reported has been successfully resolved. Kindly verify at your earliest convenience and let us know if everything is functioning as expected.

    2/ Please be advised that when the ‘Variation Gallery’ is activated on a product page, the display will be limited to the Variation Image Gallery exclusively. This means that the product video and the standard product gallery will not be displayed concurrently with the Variation Image Gallery.

    This is a default functionality. Changes require additional code customization.

    We trust this information will be of assistance to you. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    #397159 Copied
    Avatar: Invizion
    Invizion
    Participant
    May 30, 2024 at 06:32

    Hello,

    Thanks for the fast answer!
    Need help to fix this problem!

    So basically there is an imaging gallery with variations, only it is disabled by the video product.

    Is there any version of vatlriatii with gallery from xstore theme?

    In the theme option of the theme on the single product page, I have variation gallery activated.

    Thanks!

    #397242 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 30, 2024 at 07:55

    Hello, @Invizion,

    Thank you for your response.

    We are writing to inform you that your recent request was not entirely clear to us. To assist you more effectively, could you please provide a detailed description of the issue you are facing or clarify your specific requirements? Understanding your exact needs will enable us to address your concerns more accurately.

    Additionally, we would appreciate it if you could send us a screenshot of the problem, with the relevant areas marked, to enhance our understanding.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #397259 Copied
    Avatar: Invizion
    Invizion
    Participant
    May 30, 2024 at 13:28

    Hello,

    I fixed problem with activated Variation Galary from:
    Theme Option -> Woocommerce -> Single Product -> Variation Galary
    https://ibb.co/XpGVcFj
    And now is activeated:
    https://ibb.co/BTSbnYC

    But have two problem and one is big.

    The big problem is that all my products had different pictures in the gallery, and the pictures disappeared for all the products.

    If I clone the old site again and reactivate the theme with all the functions, I can somehow set the default variation gallery function so that I don’t have to add all the pictures from the variations to the product file again ?

    as you can see they are removed from the Variation Galery
    https://ibb.co/tZdybJJ
    https://ibb.co/d4zRVRX
    https://ibb.co/kQtyhgK

    And the second problem:

    On the product page, the variations appear to select them and the image type is given, but the image does not appear.

    https://ibb.co/5hXpCZs

    Thanks for help!

    #397338 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 30, 2024 at 14:10

    Hello, @Invizion,

    Thank you for your response.

    1/ Please contact your hosting provider for further assistance. They can help investigate server-related issues or provide additional insights into what might be causing the problem.

    2/ To update your product attributes, please follow the steps outlined below:

    1. Navigate to the Dashboard.
    2. Select ‘Products’.
    3. Click on ‘Attributes’.
    4. Choose ‘Configure Terms’.
    5. Click ‘Edit’.
    6. Add the color and ensure to save your settings.

    Should you wish to add an image to the attribute, please proceed as follows:

    1. Select the attribute type as ‘Image’.
    2. Add your desired image and remember to save the settings.

    For your reference, an illustrative image has been provided in the private content area of our website.

    Additionally, please watch video for reference: https://www.8theme.com/documentation/xstore/video-tutotials/variation-swatches/

    We trust this information will be of assistance to you. Should you require further help, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #397356 Copied
    Avatar: Invizion
    Invizion
    Participant
    June 1, 2024 at 17:15

    Hello,

    I clone the website and install the xstore theme, but after install and import the demo content, image variation gallery not activated by default in theme, and after activated, image variation gallery reset and need to add all variation gallery image again, how to fix this problem!

    #397689 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 3, 2024 at 09:55

    Hello, Invizion,

    I hope this message finds you well. We are currently seeking some clarification regarding the website that was previously cloned. Could you please confirm if the site had the XStore theme installed, or was it utilizing a different theme? If it was a different theme, could you kindly specify how the variation gallery images were implemented? Was this functionality part of the theme itself or was it achieved using an external plugin?

    We appreciate your cooperation and look forward to your prompt response.

    Best Regards,
    8Theme’s Team

    #397853 Copied
    Avatar: Invizion
    Invizion
    Participant
    June 8, 2024 at 16:27

    Hello,

    I did make a new fresh install with the XSTORE theme and the product gallery of variations.

    But I have the following problems:

    1.Elementor Headers and import headers not working.

    https://ibb.co/khD1hYy

    https://posetefagaras.ro/demo/

    2.Product Variations Gallery in product page not switch the all photo image with select other photo.

    https://ibb.co/FWGCFns
    https://ibb.co/T06fV90

    https://posetefagaras.ro/demo/shop/
    https://posetefagaras.ro/demo/poseta-piele-alma/

    From my point of view, it seems that all demo content import is not imported well.

    Thanks!

    Please contact administrator
    for this information.
    #398755 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 10, 2024 at 15:48

    Hello, Invizion,

    1) To utilize the XStore Elementor Builders, it is essential to enable the following option within Elementor:
    Navigate to Elementor -> Settings -> Features -> Experiments -> Grid Container -> Active.
    We have activated this feature for you; please verify its functionality at your convenience.

    2) To use the Product Variations Gallery, please enable the following setting in the Customizer:
    Go to Customize -> WooCommerce (Shop) -> Single Product Page -> Variation Gallery.
    Subsequently, you can assign variations for the variable gallery on the single product page.

    Should you require any further assistance or have any queries, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #398967 Copied
    Avatar: Invizion
    Invizion
    Participant
    June 10, 2024 at 17:46

    Hello Again,

    Problem 1.

    The Variation Gallery is activated, but the image variation of gallery does not change after selecting the color.

    Customize -> WooCommerce (Shop) -> Single Product Page -> Variation Gallery.

    Explanation of image 1.

    I selected the color ALB-SIMPLU (SIMPLE WHITE), but the images in the gallery on the left remained turquoise blue.

    Image 1: https://ibb.co/Y7kM187

    And Product have photos in variation, you can see on this photo: https://ibb.co/ScMVD5C

    Explanation Image 2.

    And with some images, the pictures don’t even appear on the left side, only the main one appears.

    Image 2: https://ibb.co/y6PJc7L

    Problem 2.

    As you can see in the image below, the elementor remains in the loading loop when you try to edit the product with elementor.

    https://ibb.co/rk1ZsW0

    #399121 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 11, 2024 at 16:07

    Hello, Invizion,

    I hope this message finds you well. We would like to kindly request that you upload images to the “Variation Image Gallery” field instead of the “Galerie de imagini cu variații”. Please refer to the attached image for clarification.

    We have already uploaded images to the correct field for the following product:
    https://posetefagaras.ro/demo/poseta-piele-alma/
    This update has been applied to the colors “GALBEN” and “MENTA”.

    Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #399301 Copied
    Avatar: Invizion
    Invizion
    Participant
    June 13, 2024 at 21:33

    Hello,

    Can you help me with a solution to import the images, or under which metabox can I find the field for “Variation Image Gallery” so that I can import the images into it.

    And Problem 2 not fixed!

    As you can see in the image below, the elementor remains in the loading loop when you try to edit the product with elementor.

    https://ibb.co/rk1ZsW0

    #399693 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 14, 2024 at 13:02

    Hello, Invizion

    I hope this message finds you well. We are currently addressing an issue related to the loading of the product editor and require FTP access to proceed with the necessary troubleshooting.

    Additionally, we need to clarify the metadata field for the “Variation Image Gallery”. The details are as follows:
    – Meta Key: et_variation_gallery_images
    – Data Type: Array of image IDs (e.g., [51, 321, 412])

    Your assistance in providing the requested FTP details and confirming the metadata information would be greatly appreciated to ensure a prompt resolution.

    Best Regards,
    8Theme’s Team

    #399787 Copied
    Avatar: Invizion
    Invizion
    Participant
    June 15, 2024 at 11:35

    Hello,

    I send the ftp acces !

    Thanks!

    Please contact administrator
    for this information.
    #399948 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 15, 2024 at 22:07

    Hello, Invizion,

    Thank you for providing the FTP access. We have successfully addressed the issue with the Elementor loading problem (details have been shared in the private content section). Please check and confirm everything is functioning as expected.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #400025 Copied
    Avatar: Invizion
    Invizion
    Participant
    June 21, 2024 at 18:12

    Thanks for fix this problem!

    #400889 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 21, 2024 at 18:12

    Dear Invizion,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #400890 Copied

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The issue related to '‘Header no import from the xtore prebuilt template and woocommerce product variation’' has been successfully resolved, and the topic is now closed for further responses

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