Return to previous page

Header not caching!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This topic has 7 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Tony Rodriguez

trendy

Participant

May 15, 2023 at 06:14

Hi, My header is not changing. I tried deactivating the plugins and all and also turning it off in speed optimization, but there was no effect.

I see the changes from the admin are but not reflecting in the live website.

Admin
https://prnt.sc/W0C669LjfTTo
Website
https://prnt.sc/XvD2_yHvF6Pm

Please, contact administrator
for this information.

#356631 Copied Theme version: 9.1.4

6 Answers

Tony Rodriguez

Support staff

May 15, 2023 at 06:40

Hello, trendy,

Thank you so much for purchasing our theme and contacting our support center.

1) In order to solve your issue,Please navigate to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to Off.

Additionally, go to Elementor > Tools and click on Regenerate CSS & Data.

Clear cache and check the result.

2) We recommend that you temporarily disable any CDN caching or cache plugins, clear your browser cache, and then check again.

To deactivate the CDN on your site, we recommend that you contact your web hosting provider. Ask them to flush the complete CDN and server cache and disable the CDN for your website until you are in the development process.

If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

If the issue persists, please unblock your website for Pakistan and provide us with valid and working WordPress admin login details so that we can investigate the issue and provide assistance. https://imgur.com/Gh516RL

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#356634 Copied

trendy

Participant

May 15, 2023 at 07:13

I tried the steps but still it’s not solved!

You can access the site now, i have remove the restriction!

#356638 Copied

trendy

Participant

May 15, 2023 at 07:14

I have disabled the cloudflare caching!

#356639 Copied

Tony Rodriguez

Support staff

May 15, 2023 at 08:37

Hello, trendy,

We have conducted a review of your website and have not identified any issues. It is likely a caching issue on your end. We recommend clearing your browser cache and revisiting the website.

We have recorded a video for you to view for reference. Please take the time to watch it in its entirety.

https://www.veed.io/view/10fa8c95-176c-42a4-894b-5dc0f7675044?sharingWidget=true&panel=share

Best Regards,
8Theme’s Team

#356657 Copied

trendy

Participant

May 15, 2023 at 09:55

I have cleared the cache from my browser but still the header haven’t change.

Yes i can see the changes when i’m login from the admin.
https://prnt.sc/InP7yRNN9FAO

But if I check the website from another browser, the changes are not shown.
https://prnt.sc/sUa2r_4SYXV-

#356678 Copied

Tony Rodriguez

Support staff

May 16, 2023 at 05:55

Hello, trendy,

We have conducted an investigation and determined that the issue you are experiencing is due to the CDN being enabled on your site. Please refer to the attached image for further reference: https://postimg.cc/47bZ5c2G

To deactivate the CDN on your site, we recommend that you contact your web hosting provider. Ask them to flush the complete CDN and server cache and disable the CDN for your website until you are in the development process.

If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.

Best Regards,
8Theme’s Team

#356825 Copied
Tagged: best selling, caching, header, seo friendly, themes, woocommerce
Viewing 7 results - 1 through 7 (of 7 total)