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Header not displayed correctly demo Minimal electronics

This topic has 6 replies, 2 voices, and was last updated 10 months ago ago by Tony Rodriguez

jimmy-17

Participant

January 3, 2024 at 06:08

Hello, I notice after installing the demo xstore theme, the menu is displayed incorrectly. Could you correct this? Thanks

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#378375 Copied Theme version: 1 WooCommerce version: 1

5 Answers

Tony Rodriguez

Support staff

January 3, 2024 at 06:45

Hello, @jimmy-17,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

Please note that we have disabled the ‘Menu Cache’ and ‘Remove Query Strings From Static Resources’ features, which can be found under the following navigation path: XStore > Theme Options > Speed Optimization.

For your convenience, we have attached an image to serve as a reference. https://imgur.com/rILsc5O

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team.

#378380 Copied

jimmy-17

Participant

January 15, 2024 at 19:26

Hello, the problem persists. My menu is not displaying correctly. Could you please help me? Thank you

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Tony Rodriguez

Support staff

January 16, 2024 at 05:44

Hello, @jimmy-17,

Thank you for your response.

We hope this message finds you well. Thank you for reaching out, and We are sorry to hear that you’re still experiencing difficulties with your menu display. We are more than happy to assist you in resolving this issue.

To better investigate and address the problem, We kindly request the following information:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Please provide this information in the private content area so that we can proceed with the troubleshooting process. If your previous logins are not working, providing the updated credentials will help us access your site and identify the root cause of the menu display problem.

For visual reference: https://imgur.com/a/nQYRe3M

Additionally, we recommend taking a complete backup of your site before sharing the credentials to ensure the safety of your data.

Once you’ve provided the requested information, we’ll promptly review the situation and work towards resolving the menu display issue on your website.

Kind Regards,
8theme team

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jimmy-17

Participant

January 16, 2024 at 09:28

Try now

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for this information.

#380043 Copied

Tony Rodriguez

Support staff

January 16, 2024 at 11:54

Hello, @jimmy-17,

Thank you for reaching out to us. We appreciate your patience.

We have addressed the menu display issue you reported after installing the demo Xstore theme. The resolution involved deactivating the third-party plugin WP Rocket, as it was causing a cache-related issue.

To view the corrected menu, we kindly ask you to clear your browser cache before revisiting your site. This should ensure that you see the desired result.

If you encounter any further issues or have additional questions, feel free to let us know. We’re here to help!

Kind Regards,
8theme team

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Tagged: demo woocommerce electronics template, minimal electronics woocommerce theme, professional electronics store wordpress theme, responsive woocommerce electronics theme, troubleshooting woocommerce header problems, wordpress electronics store template, wordpress header display issue fix
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