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Header not translating some strings with wpml

This topic has 13 replies, 3 voices, and was last updated 2 years, 2 months ago ago by Tony Rodriguez

ziga32

Participant

January 16, 2023 at 15:38

I have everything translated ok, but I can’t translate this slider with 2 options
https://i.imgur.com/B0Zljha.png

here
https://tomatshop.com/hr/

It’s translated ok in wpml
https://i.imgur.com/n0f3OQu.png
https://i.imgur.com/t137RL0.png

SI: Vsak dan širimo ponudbo po najboljših cenah.
HR: Svakim danom proširujemo ponudu po najpovoljnijim cijenama.

SI: Brezplačna poštnina za nakupe nad 60 €
HR: Besplatna dostava za kupovinu iznad 60€

#344139 Copied Theme version: 9.0.2 WooCommerce version: 7.2

12 Answers

Rose Tyler

Support staff

January 16, 2023 at 16:18

Hello,

Please try the solution from this topic – https://www.8theme.com/topic/problem-with-promo-and-product-information-translations/#post-335933

Let us know if it helped or if you have any further questions or concerns. We are always here to help.

Best Regards,
8Theme’s Team

#344145 Copied

ziga32

Participant

January 19, 2023 at 12:50

I’m still dealing with this with wpml, but I have another problem unrelated to wpml appeared. all my promo texts are double now.
https://i.imgur.com/EVWhfyl.png
https://i.imgur.com/zqpRJS1.png

everything looks fine in header builder
https://i.imgur.com/L4N02j3.png

#344387 Copied

Rose Tyler

Support staff

January 19, 2023 at 14:45

Hello, ziga32

To assist you, we would appreciate it if you could provide us with temporary access to your website’s wp-admin and FTP.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

To provide FTP access, please contact your hosting provider for assistance.

We look forward to helping you resolve this issue.

Kind Regards,
8theme team

#344401 Copied

ziga32

Participant

January 19, 2023 at 16:03

sure, thank you

Please contact administrator
for this information.

#344415 Copied

Rose Tyler

Support staff

January 19, 2023 at 16:18

Hello, ziga32

Thanks for FTP access, but we can’t log in to your Dashboard.
Please check the Private Content area.

Kind Regards,
8theme team

Please contact administrator
for this information.

#344421 Copied

ziga32

Participant

January 19, 2023 at 18:47

can you try this link?

Please contact administrator
for this information.

#344453 Copied

Rose Tyler

Support staff

January 20, 2023 at 09:44

Hello, ziga32

Please check the Private Content area

Kind Regards,
8theme team

Please contact administrator
for this information.

#344489 Copied

ziga32

Participant

January 20, 2023 at 10:12

I did talk to hosting and they unblocked everything. Even I can see it’s working from anywhere
https://testlocal.ly/tests/63ca592d02304f429e070d83

can you please try again?

can you try in incognito or delete cookies?

#344495 Copied

Rose Tyler

Support staff

January 20, 2023 at 17:18

Hello, ziga32

We checked the code using dev tools – https://developer.chrome.com/docs/devtools/ and found that you have a double ‘span tag’ with text -> https://prnt.sc/2xeWaYxXELrW . After that, we checked that in our project files and there is only one such ‘span tag’ -> https://prnt.sc/s0gO9w87dqhT so we decided to check that file on your server and we found that promo_text.php was modified from your side -> https://prnt.sc/E2a1sWofQ2XI . We are sure that it was not made from our side because as you may see all dates are same except for the modification date of that file. After opening it we saw that you have double ‘span tag’ as we wrote at the same start of our message -> https://prnt.sc/R0elqHQJ2ncy
All details about where is the issue we provided for you, so you can fix it by yourself by simply removing that extra ‘span tag’ line. Also, you may think about who did such modifications and ask that person why it was made.

Kind Regards,
8theme team

#344539 Copied

ziga32

Participant

January 20, 2023 at 21:04

Hello

thank you for your detailed investigation. I dig into int and found out it was WPML support responsible for this.
https://i.imgur.com/CPrm1pU.png

They are trying to solve a problem for which one I created this ticked – promo text is not translated on /hr page.

I tried this:
Then I added 3 news strings on top of current ones, like so
https://i.imgur.com/f2TEk2g.png
First three were not translated, but last three were translated ok.

I figured I win, I deleted first three items, but not it’s not working again. I don’t know what to do anymore, somehow these 3 fields are not registered ok in wpml.

Don’t know who to talk to, you or wpml? 🙁

#344547 Copied

ziga32

Participant

January 21, 2023 at 00:55

WPML solved this. Thank you for your splendid support. I only contacted you when there was a problem when I already disabled wpml. I never figured they chaned the code :S

If I owe you anything you can easily say so, many thank, awesome work guys!

ziga

#344554 Copied

Tony Rodriguez

Support staff

January 21, 2023 at 06:02

Hello @ziga32,

We are delighted to hear that your issue has been resolved. We value our partnership with you and hope to continue working together.

If you are able, we would greatly appreciate it, if you could leave a 5-star rating for our Theme, Customer Support, and Technical Support on ThemeForest at the following link: http://themeforest.net/downloads. This will help us to continue to provide updates and dedicated support in the future. Your feedback would be greatly appreciated.

Thank you for contacting us. Have a great day!
This topic is now closed.

Best regards,
8Theme’s Team

#344562 Copied
Tagged: header, strings, themes, translating, woocommerce, wordpress, wpml
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Header not translating some strings with wpml

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