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Header or footer, the sidebar on the left doesn’t activate

This topic has 3 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Andrew Mitchell

  • Avatar: hbsmedya
    hbsmedya
    Participant
    October 15, 2024 at 23:43

    “When I try to edit areas like the header or footer, the sidebar on the left doesn’t activate; it just keeps spinning but doesn’t open.”

    “I’m getting the same error in all browsers, and sometimes it keeps saying there’s a serious error on the web page.”

    Files is visible for topic creator and
    support staff only.
    #418829 Copied
    2 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 16, 2024 at 07:11

    Hello, @hbsmedya,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ We kindly request that you consult the official documentation provided by Elementor to address this issue. You can find the relevant guide by following this link: (https://elementor.com/help/elementor-widget-panel-not-loading/). This guide outlines the necessary steps to resolve the problem with the widget panel not loading.

    We trust that you will find this resource valuable and that it will effectively assist you in troubleshooting the issue.

    2/ Please Check System Requirements:

    Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv
    We kindly request that you, Please use PHP version 8.1 or 8.2

    For this please contact your service provider and ask them to fix it.

    After that, Please clear your browser cache, server cache, or any cache mechanism and recheck again.

    3/ Please read our theme documentation here:

    https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-footer-builder-with-elementor/

    We hope this helps.

    Best Regards,
    8Theme’s Team

    #418858 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 16, 2024 at 08:28

    Dear hbsmedya,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #418896 Copied
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