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Header problem on mobile phones - by fermol

This topic has 12 replies, 2 voices, and was last updated 6 years ago ago by Rose Tyler

fermol

Participant

October 24, 2018 at 14:53

Hello.

The problem is that the header appear over the slider on mobile devices… work fine in a computer browser.

Await your response.

Thanks.

#201621 Copied Theme version: 5.1 WooCommerce version: 3.4.7

11 Answers

Rose Tyler

Support staff

October 24, 2018 at 15:03

Hello,

The problem is caused by custom css code – http://prntscr.com/l9xaqp

Regards

#201624 Copied

fermol

Participant

October 24, 2018 at 15:30

Hi, ok… but what can i do to resolve? where can i found this css code? in custom css in theme options not appear this css for 480px size, this section is empty.

#201631 Copied

Rose Tyler

Support staff

October 24, 2018 at 15:36

Hello,

Please provide temporary wp-admin access so I can take a closer look.

Regards

#201632 Copied

fermol

Participant

October 25, 2018 at 15:39

Hi, i sent a private reply with an access to wp-admin and i don’t know if you receive it…

#201704 Copied

Rose Tyler

Support staff

October 26, 2018 at 06:59

Hello,

I can’t find credentials. Please provide access one more time.

Regards

#201731 Copied

fermol

Participant

October 26, 2018 at 12:29

Hi, to access:

Regards

Please, contact administrator
for this information.

#201767 Copied

Rose Tyler

Support staff

October 26, 2018 at 12:40

Hello,

The code in your Global custom css area http://prntscr.com/laptwn
Media query @media (max-width: 480px){ is opened on 617 line and closed on 714 line, all code between these lines affect displaying on mobile devices.

Regards

#201770 Copied

fermol

Participant

October 26, 2018 at 13:48

Hello,

ok, but what must i be do? delete this code? i don’t have knowledge in css code.

Can you make this change to fix this problem?

Regards

#201775 Copied
Rose Tyler

Support staff

October 26, 2018 at 14:30
Hello,

I’ve deleted
```
.header-wrapper {
    position: fixed;
    top: 0;
    width: 100%;
    z-index: 20;
}
```
from custom css.
Please clear all cache and check now.

Regards
#201776 Copied
fermol

Participant

October 26, 2018 at 15:04

Thanks Rose. Work fine.

Regards.

#201784 Copied

Rose Tyler

Support staff

October 26, 2018 at 15:26

You’re welcome!

Regards

#201787 Copied
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