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Header randomly changed - by ctgreen78 - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 3 years, 7 months ago ago by Olga Barlow

  • Avatar: ctgreen78
    ctgreen78
    Participant
    April 27, 2021 at 17:54

    Hello, can you tell me why my header changed back to the default?

    Thank you.

    https://ibb.co/TBN1wjS

    #285619 Copied Theme version: 7.4 WooCommerce version: 1.1
    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 27, 2021 at 18:44

    Hello,

    Did you made any manipulation with the DataBase (reset or something)? Maybe enabled any plugin that has deal with the DB? Or switched theme from child to parent?
    Do you have backup of your DB before the reset?

    Regards

    #285626 Copied
    Avatar: ctgreen78
    ctgreen78
    Participant
    April 27, 2021 at 18:56

    Thanks for getting back to me Olga. No I didn’t do any DB reset.

    #285630 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 28, 2021 at 07:58

    Hello,

    Do you have backup of the DB before these changes? Could you restore it?

    Regards

    #285652 Copied
    Avatar: ctgreen78
    ctgreen78
    Participant
    April 29, 2021 at 18:55

    I did that. It’s back tot normal but the header is not 100%. Still off. Why did this happen? I never touched the database.

    #285840 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 30, 2021 at 09:11

    Hello,

    As I can see styles of the header are missing.
    Provide us with WP Dashboard access.
    Did you switch theme before losing the header? Or maybe you enabled any plugin?

    Regards

    #285875 Copied
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