Header Search & Cart Options Not Displaying

This topic has 6 replies, 2 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

  • Avatar: UcaseLtd
    UcaseLtd
    Participant
    February 23, 2018 at 12:35

    Hi there,

    I have selected Search and Cart to show in header in theme options (Royal theme) but they are not displaying. I have cleared cache and tried incognito but still no joy.
    Top links (sign etc) are showing fine.

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 23, 2018 at 13:24

    Hello,

    Please activate parent theme and check header to be sure that the problem doesn’t relate to your changes in child theme.

    Regards

    Avatar: UcaseLtd
    UcaseLtd
    Participant
    February 23, 2018 at 13:59

    Hi Rose,

    This did fix the problem (thanks) but the strange thing is I’ve not yet made any changes in the child theme.

    How do I find out what’s causing it?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 23, 2018 at 14:22

    Hello,

    Unfortunately, I can’t connect to FTP https://prnt.sc/iipy7a, but via admin panel, I can see that your child theme has php files of header http://prntscr.com/iipyum, so likely you edit these files.
    Here you may find our base royal child theme – https://www.8theme.com/download-plugins/

    Regards

    Avatar: UcaseLtd
    UcaseLtd
    Participant
    February 23, 2018 at 14:48

    Hi Rose,

    That usually happens if you’re not connecting via SFTP (FTP doesn’t work).

    O.K – Thanks for that. I’ll look into it and come back here either way.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 23, 2018 at 15:09

    Hello,

    Feel free to ask if you have any other questions.

    Regards

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