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Header search form return same result - by seangtc

This topic has 5 replies, 2 voices, and was last updated 4 years, 9 months ago ago by Olga Barlow

seangtc

Participant

March 23, 2020 at 17:21

Hi

I am referring to the Royal Theme header search form.

In the theme option, I have set the header search base on “Product”.

I have more than 50 products under WooCommerce, but whatever keyword I searching from the header search form, it will always return the same result on the page.

Could you please advise what went wrong in the settings?

*NOTE: I am using WordPress LS Cache, and I have purged all the cache but still the same problem.

Thanks,
Sean

Please, contact administrator
for this information.

#231735 Copied Theme version: 6.2 WooCommerce version: 4.0.1

4 Answers

Olga Barlow

Support staff

March 23, 2020 at 18:41

Hello,

Do you use any additional search plugins? What keywords did you use?
Could you provide us with WP Dashboard and FTP access to your site?

Regards

#231743 Copied

Olga Barlow

Support staff

March 23, 2020 at 18:41

Hello,

Do you use any additional search plugins? What keywords did you use?
Could you provide us with WP Dashboard and FTP access to your site?

Regards

#231744 Copied

seangtc

Participant

March 23, 2020 at 19:01

I didn’t use any other search plugin.

The keyword that I use are
heavy duty
medium duty
high temperature

Thanks,
Sean

Please contact administrator
for this information.

#231750 Copied

Olga Barlow

Support staff

March 23, 2020 at 23:53

Hello,

Once we disable Product Sort and Display for WooCommerce plugin search works fine https://gyazo.com/08cc68e498374a9df2740779a195134b
I’m not sure why it displays the other results if plugin is enabled https://gyazo.com/b4c72af77baf2529857bb99a616d1b27 but they appear the same even with the default WP theme https://gyazo.com/ddba86cddca2cb990e5f5d345b106bef
So, contact plugin author about this.

Regards

#231765 Copied
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