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Header setting doesn’t load using the customizer

This topic has 5 replies, 3 voices, and was last updated 1 months, 3 weeks ago ago by Andrew Mitchell

zaid

Participant

September 2, 2024 at 01:31

hello
im trying to edit the header but it takes long time to load and eventually nothing loads . not sure what caused this issue but i tried even using vpn or changing ip , clearing cache, the problem persisted . so the last chance is contacting you guys to troubleshoot

Please, contact administrator
for this information.

#412616 Copied Theme version: 9.3.18

4 Answers

Tony Rodriguez

Support staff

September 2, 2024 at 06:20

Hello, @zaid,

Thank you for reaching out to us and for choosing XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. Please clear your browser’s cache and revisit your site to confirm that everything is functioning as expected.

Should you require further assistance or have any additional questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#412629 Copied

zaid

Participant

September 2, 2024 at 07:34

hello,
thanks for your help , so i see you have disabled litespeed cache and super page cache? why is that so ? and does it mean i have to keep them disabled ?

#412639 Copied

Tony Rodriguez

Support staff

September 2, 2024 at 07:51

Hello, @zaid,

We would like to inform you that we have deactivated the cache plugins on your website as per your request. To ensure optimal performance and to avoid any potential issues, we recommend using only one cache plugin at a time on your site.

Additionally, please refrain from activating the cache plugin while your site is in development mode. This will allow you to see changes immediately and help prevent any inconvenience.

We hope this information is helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#412643 Copied

Andrew Mitchell

Support staff

September 2, 2024 at 08:04

Dear zaid,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#412651 Copied
Tagged: customizer, header setting, load issue, themes, troubleshooting, woocommerce, wordpress
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Header setting doesn’t load using the customizer

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