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HeaderBuilder problem its not responsive

This topic has 2 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Awais Ahmed

shomali

Participant

August 2, 2022 at 18:01

the HeaderBuilder isn’t working by any chance no matter how much customization i did for the header using it , when i open my wesite from another device or from a new tab no customization to the header appears

Please, contact administrator
for this information.

#330926 Copied Theme version: 8.2.4 WooCommerce version: 6.7.0

1 Answer

Awais Ahmed

Participant

August 3, 2022 at 07:57

Hello, @shomali,

There could be one of the reasons listed below for your issue.

1. CDN, I can see you have the active CDN on your site, It is basically the server-side cache, so you have to first flush the CDN from your server and then disable it for a while till you are in the development process and then check back your site after clearing the browser cache.

2. The issue could be because of the Multiple headers, you have to check it on your site that if you are using the Multiple Header, you have to set the condition accordingly.

For using multiple headers Watch the video here: https://www.youtube.com/watch?v=BpeXfzNwkOc

3. OR the issue could be because of any third-party plugin conflict, Try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.

And if the issue will still persist then please share your site WP-ADMIN Login details in the below-listed format in the private content area so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Kindly take a complete backup of your site first.

And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

Regards 8Themes Team.

#330947 Copied
Tagged: headerbuilder, problem, responsive, templates, woocommerce, wordpress
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