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Headers issue in the costumizer, no edit saved

This topic has 10 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Alessandro

Alessandro

Participant

July 4, 2022 at 13:31

Hello,

I’ve costumized the main and bottom headers but seems that the costumizer doesn’t save the editing, once I publish I can’t see the costum work. You can see the difference comparing what is visible in the site whit the costumizazion in the following screen and test yourself
https://prnt.sc/b41y0Mvx7g2w

Also the logo in the main header results smaller even with maximum zoom, the image is bigger than the one used for your logo but looks smaller, why?

Finally, any chance to get the vertical menu aspect similar to the one of the vertical menu created with the Superfly plugin? so add icons in the menu? You can see it active in the live site, but you can also of course see it in the staging one by activating the “Superfly menu” plugin.

Thanks in advance for the support

Please, contact administrator
for this information.

#328615 Copied Theme version: 8.2.1

9 Answers

Olga Barlow

Support staff

July 4, 2022 at 15:52

Hello,

I can’t log in to your Dashboard https://prnt.sc/72l3tDMxlZth Could you, please, unblock us to allow to check the settings and help you?

Regards

#328635 Copied

Alessandro

Participant

July 4, 2022 at 15:56

Hi Olga you’re welcome. I’ve just added your ip to the whitelist thanks!

#328637 Copied

Olga Barlow

Support staff

July 4, 2022 at 16:23

Hello,

I suppose that you have some kind of server cache because the file with styles that is displayed when I inspect your site in the browser is different from the actual file on your server. So, the browser displays a cached version of the file. Could you, please, contact your hosting provider and clarify this moment?

Regards

#328639 Copied

Alessandro

Participant

July 4, 2022 at 17:10

Hei you ‘re absolutely right, issue was depending by sucuri caches.
I can now see all well, hope you can confirm it too.

So, now:

the logo in the main header results smaller even with maximum zoom, the image is bigger than the one used for your logo but looks smaller, why?

Finally, any chance to get the vertical menu aspect similar to the one of the vertical menu created with the Superfly plugin? so add icons in the menu? You can see it active in the live site, but you can also of course see it in the staging one by activating the “Superfly menu” plugin.

Thanks in advance for the support

#328643 Copied

Olga Barlow

Support staff

July 4, 2022 at 19:55

Hello,

It fits the 2 columns that you gave for the logo. If you want to make it bigger then increase the element size to 4 columns for example https://gyazo.com/8c9410200c7de55fe9015e2da6af006e

Upload menu item image if you want to use that https://prnt.sc/CbjgvYlmWNlE

Regards

#328659 Copied

Alessandro

Participant

July 4, 2022 at 23:54

Thank you so much, I’ve tried several times to upload the image following the example you made for me. Cleared browser and firewall caches several time and waited several minutes but I can’t see the icons in other menu items.. I’ll try again tomorrow.. thanks!

#328691 Copied

Alessandro

Participant

July 5, 2022 at 15:58

Hello, nothing new. I tried several times but I can’t see the icons. They are correctly loaded in the superfly menu items but they are not visible in the site.

regards

#328929 Copied

Olga Barlow

Support staff

July 5, 2022 at 17:18

Hello,

Take my apologies, I missed one more step https://prnt.sc/M9gA5Vd55mV9

Check now, please.

Regards

#328932 Copied

Alessandro

Participant

July 6, 2022 at 13:09

Absolutely no problem, many thanks again Olga!

#329012 Copied
Tagged: customizer, edit, headers, saved, themes, woocommerce, wordpress
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Headers issue in the costumizer, no edit saved

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