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Hello 8theme .i have a problem Theme sneakers not loading header

This topic has 16 replies, 3 voices, and was last updated 2 years, 3 months ago ago by Denys

Denys

Participant

September 5, 2022 at 08:55

Theme sneakers not loading header

#333252 Copied Theme version: 1.0

15 Answers

Awais Ahmed

Participant

September 5, 2022 at 08:59

Hello, @Denys,

Sorry for the inconvenience but can you please share your WP-ADMIN Login details in the below-listed format in the private area in which you are facing the issue so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

#333253 Copied

Denys

Participant

September 5, 2022 at 09:04

Will it be confidential? Can anyone but you see my data?

Please contact administrator
for this information.

#333254 Copied

Denys

Participant

September 5, 2022 at 09:06

https://4you.e-shops.com.ua/wp-admin

Please contact administrator
for this information.

#333255 Copied

Awais Ahmed

Participant

September 5, 2022 at 09:27

Hello, @Denys,

Thanks for the login details. Only content that you place in Private content is visible to the support staff only.

I have checked your site now and found you have not created a default header using Header Builder. In order to solve your issue please watch this video and follow the instructions: https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG&index=3

Regards 8Themes Team.

#333257 Copied

Denys

Participant

September 5, 2022 at 09:39

Thank you. But why isn’t the default header imported?

#333259 Copied

Awais Ahmed

Participant

September 5, 2022 at 09:58

Hello, @Denys,

There must be some sort of issue at that time while you imported the demo, otherwise every time all the features imported with the demo import, and if you are not able to create the header by yourself. then please reset your WordPress and let me know which demo you want to use so that I’ll import that demo for you properly.

Regards 8Themes Team.

#333263 Copied

Denys

Participant

September 5, 2022 at 10:10

I want a title like in this thread https://xstore.8theme.com/elementor/demos/sneakers/

Please contact administrator
for this information.

#333265 Copied

Rose Tyler

Support staff

September 5, 2022 at 14:10

Hello,

Check the header on your site now.
Let us know if you need any further assistance.

Regards

#333281 Copied

Denys

Participant

September 5, 2022 at 16:24

I am very angry with your theme and designer. There is no way I can customize the site header. The problem is that as soon as I customize the header color and publish. It turns green again. And so all the time. I do not display this color anywhere. Why does the designer not save the settings?

I paid for the xstore theme to make it easier to create a site, and it turns out that I created even more problems for myself.

#333303 Copied

Rose Tyler

Support staff

September 6, 2022 at 07:39

Hello,

Take our apologies if you faced any inconvenience using our theme!
XStore is a simply customizable theme. Likely it is a cache problem on your site. Do you use cache plugin or CDN? In this case, you need to clear all cache, including cache of browser.
Also, go to Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources > Off. Activate mentioned options once all changes to the header/footer will be done.
We can’t open your site right now. If you mean the green color of an active menu item, here it can be changed – https://prnt.sc/5sRwnlqOZ30S

Regards

#333336 Copied

Denys

Participant

September 6, 2022 at 09:23

Thanks for the help. The green color always popped up no matter what I did. Had to completely reset all files.

#333352 Copied

Denys

Participant

September 6, 2022 at 09:42

Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources > Off. Activate

It solved all my problems. thank you

#333353 Copied

Rose Tyler

Support staff

September 6, 2022 at 09:44

Hello,

I’ve set White color – https://prnt.sc/X_I-JpjPA9l8 https://prnt.sc/-WoNXeMe9Bvg and disabled cache here https://prnt.sc/WupQSr-weau4
Please clear the cache of the browser and check https://prnt.sc/NN9NGnCa69rh , let us know if you need any further assistance.

Regards

#333354 Copied

Rose Tyler

Support staff

September 6, 2022 at 09:44

We are glad that you sorted it out. Have a nice day!

Regards

#333355 Copied

Denys

Participant

September 6, 2022 at 10:05

Thank you. Good day!

Regards

#333360 Copied
Tagged: 8theme, header, problem, sneakers, theme, woocommerce, wordpress
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Hello 8theme .i have a problem Theme sneakers not loading header

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