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Hello, I have a problem. When I activate the Variation Gallery on the product page, the video is not

This topic has 6 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Tony Rodriguez

Taha

Participant

May 7, 2023 at 22:17

Hello, I have a problem. When I activate the Variation Gallery on the product page, the video is not visible, I want it to be displayed.
I want it to be active https://vasakderi.com/product/classic-dar-fit-uzun-kollu-kadin-jean-ceket/
https://prnt.sc/XksolM-WDL1m
https://prnt.sc/7hua4uRpiBsU
https://prnt.sc/vmetJlb71kXc
https://www.awesomescreenshot.com/video/17180703?key=414f0b80b130badb98ff078cd07bc3d0

#355863 Copied Theme version: 9.1.3

5 Answers

Tony Rodriguez

Support staff

May 8, 2023 at 06:57

Hello @vasak,

Thank you for reaching out. Unfortunately, the WordPress Admin Login details you provided are not working https://postimg.cc/0zp25GSd

We suggest you navigate to XStore >> Single Product Builder >> Gallery and set the “video position” as first and check back again: https://postimg.cc/bdxGL2L5

Best Regards,
8Theme’s Team

#355883 Copied

Taha

Participant

May 8, 2023 at 07:14

hello, any link you sent did not open

Please contact administrator
for this information.

#355888 Copied

Tony Rodriguez

Support staff

May 8, 2023 at 08:32

Hello @vasak,

We apologize for the inconvenience, but the WordPress Admin Login details you provided are not working. Please refer to the screenshot in the private content area.

In order to investigate the issue, we kindly ask that you provide us with the correct/working Login details.

Additionally, We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#355898 Copied

Taha

Participant

May 8, 2023 at 08:46

please try

Please contact administrator
for this information.

#355905 Copied

Tony Rodriguez

Support staff

May 8, 2023 at 09:11

Hello @vasak,

We would like to explain that when the Variation Gallery is enabled on the product page, the product will only display the Variation Image Gallery and not the product video and product gallery simultaneously.

It is a default functionality of the Variation Gallery option and You can post the request to our taskboard https://www.8theme.com/taskboard/ , so our dev team can read it there.

If it receives enough votes from other customers, our development team will consider adding it to one of the upcoming updates.

Such a thing may be not implemented yet due to the complexity of the implementation process, unfortunately.

We hope this information is helpful.

Best Regards,
8Theme’s Team

#355911 Copied
Tagged: activate, best selling, product page, themes, variation gallery, video, woocommerce
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