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Hello, I’m having trouble with some translations in Loco Translate

This topic has 3 replies, 3 voices, and was last updated 2 years ago ago by Rose Tyler

tareq

Participant

November 24, 2022 at 11:32

Hello, I’m having trouble with some translations in Loco Translate
I am having a problem translating some words or sentences. At first it worked well. I deleted the add-on and installed it again. I started having some problems. Write the translation and memorize it, but it does not appear. The text remains in the same language. Some words and texts are translated and others are not translated. Please, can you help me?

#339475 Copied Theme version: 8.3.7 WooCommerce version: 7.1.0

2 Answers

Tony Rodriguez

Support staff

November 24, 2022 at 12:34

Hello, @tareq,

I have just checked your site now and I think the translation has been lost, so could you please share your site WP Admin URL and Credentials with me here in this topic under the private content area, as listed below, so that I will further check it for you and help you out.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

#339484 Copied

Rose Tyler

Support staff

November 24, 2022 at 12:41

Hello,

Translation files of the theme should be placed in /wp-content/languages/themes/ folder,
plugins, like Core plugin, in /wp-content/languages/plugins folder
with correct names, for example, xstore-ar.po for the theme and xstore-core-ar.po for XStore Core plugin, then you will not lose translation after the update.
We would recommend doing a backup of all the files before any update.

Also, after every update, you need to synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.

Regards

#339485 Copied
Tagged: help, loco translate, themes, translations, troubleshooting, woocommerce, wordpress
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