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Hello my website is not loading until i hover the page

This topic has 6 replies, 2 voices, and was last updated 2 weeks, 5 days ago ago by Jack Richardson

KSP ELECTRONICS

Participant

November 2, 2024 at 16:22

Hello,
My Website is not loading until i hover the page, Please check and suggest me how can i fix it. Video link of the problem: https://www.veed.io/view/99e7f4d0-d9e2-4874-be1a-0d094f137e01?panel=share
see when i move cursor to page then product load immediately. when i don’t move the cursor to page then product page is not loading, no matter how long i hold the cursor outside the product page, it only loaded when i move cursor to the product page. this problems happing to my entire website you can also check yourself. In home page search bar animation not starting until i move cursor to the page section.
Please help me in fixing this issues, it affecting my whole website.

Thanks

#421416 Copied Theme version: 9.4.3

5 Answers

Jack Richardson

Support staff

November 4, 2024 at 15:13

Dear @KSP ELECTRONICS,

We hope this message finds you well.

We are currently unable to access your website as the wp-admin credentials previously provided appear to be incorrect. Additionally, it seems there may be an issue related to the settings of the cache plugins installed on your website rather then our theme settings, which could be causing delays in loading scripts and styles when there is no user interaction.

Could you kindly check if such a setting is enabled in your cache plugin configuration and try disabling it to see if this resolves the issue? It is also possible that this option may be active in your server configuration settings.

We would appreciate your assistance in resolving this matter.

Best regards,
Jack Richardson
8Theme Team

#422046 Copied

KSP ELECTRONICS

Participant

November 4, 2024 at 15:39

There is no any cache plugin installed neither any third party plugin installed currently. I don’t know why this happening. can you please suggest us the steps to fix this problems.

Thanks & Best Regards

#422050 Copied

Jack Richardson

Support staff

November 4, 2024 at 16:51

Dear @KSP ELECTRONICS,

We hope this message finds you well.

Upon reviewing the situation, we noticed that we have not yet received the correct WP-admin access credentials for your website. In order to proceed with a detailed check, we kindly request that you provide us with the necessary access information at your earliest convenience.

Thank you for your attention to this matter. We look forward to your prompt response.

Best regards,
Jack Richardson
8Theme Team

#422055 Copied

KSP ELECTRONICS

Participant

November 4, 2024 at 17:30

Please fix only user interaction problems. because last time you reset header of the website without our consent. I have given login credential for wordpress.

Thanks

Please contact administrator
for this information.

#422062 Copied

Jack Richardson

Support staff

November 5, 2024 at 13:21

Hello @KSP ELECTRONICS
Please, check private content.
Kind regards, Jack Richardson

Please contact administrator
for this information.

#422163 Copied
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