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Hello! Unable to install. Unable to install. The server is slow and clicking on the page is very sl

This topic has 5 replies, 2 voices, and was last updated 2 years, 5 months ago ago by Rose Tyler

xiangcong

Participant

September 4, 2022 at 09:33

Hello! I tried installing on the server yesterday and had a lot of problems.
1. Unable to import.
2. It succeeded later, but my web page is very, very slow, click any edit, it will get stuck.
3. I initiated a refund, now that I have deleted the theme, if you can help me complete the installation on the server and make it smooth, I choose to use it instead of refunding.
thanks
Support for XStore – Multipurpose WooCommerce Theme

Please, contact administrator
for this information.

#333186 Copied Theme version: 3.7.1

4 Answers

xiangcong

Participant

September 4, 2022 at 09:37

https://xstore.8theme.com/elementor/demos/books/
Books
Please import this demo.

#333187 Copied

Rose Tyler

Support staff

September 4, 2022 at 10:21

Hello,

Thanks for contacting us.
This error we face on your site – https://prnt.sc/fpXT4wl2BU47
The connection to the origin web server was made, but the origin web server timed out before responding. The likely cause is an overloaded background task, database or application, stressing the resources on your web server.
Your hosting provider should be able to solve it, so just contact their support.
If this can’t be resolved, it would be better to change the hosting provider.
If you can’t do it, reply to your refund request, and we will confirm it. There is not our theme’s fault, so we hope you will select our theme for your other projects.

Regards

#333192 Copied

xiangcong

Participant

September 4, 2022 at 10:34

grateful! I am temporarily unable to replace the server, please confirm my refund.

You can respond to the comment and track the progress here:
http://themeforest.net/refund_requests/c5e3d1b1-691b-4cbe-98fa-7340d6105224?utm_campaign=sysemail&utm_content=sysemail&utm_keyword=sysemail&utm_medium=email&utm_source=refund_request_comment_submitted_notification&utm_term=sysemail

#333195 Copied

Rose Tyler

Support staff

September 4, 2022 at 10:36

Done. Have a nice day!

Regards

#333196 Copied
Tagged: clicking, installation, server, slow, themes, woocommerce, wordpress
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