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Help fix the image glitch that appear on the popup window when clicking on an image

This topic has 3 replies, 3 voices, and was last updated 3 months ago ago by Andrew Mitchell

Elhadj07

Participant

August 17, 2024 at 07:08

Hello,

I contacted elementor support team to ask them to help disable lazy loading to fix the image glitch that appear on the popup window when clicking on an image in the Product Gallery as advised by Jack on my previous topic for the same issue.

But they said I have to buy their license for them to help with that.

I don’t need the license at the moment for just that as my website is complete now I just need help to fix that glitch.

Is there another way you could help with that please?

I have installed litespeed cache plugin and optimized the images with it image optimisation feature but still the glitch is visible at times. And also I don’t want to loose too much quality of the images.

Thanks very much!

Please, contact administrator
for this information.

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support staff only.

#410510 Copied Theme version: 9.3.17

2 Answers

Jack Richardson

Support staff

August 19, 2024 at 07:26

Dear @Elhadj07,

We would like to inform you that the functionality you are inquiring about is integrated within the Elementor plugin code (https://prnt.sc/UiWW5vSx57lG). Unfortunately, our basic support scope does not cover solutions for such cases.

However, we invite you to submit a request for additional customization at our customization panel: https://www.8theme.com/account/#etheme_customization_panel. Our specialized team will be pleased to assist you with your unique requirements and propose a tailored solution that meets your needs.

Thank you for your understanding.

Best Regards,
The 8Theme Team

#410673 Copied

Andrew Mitchell

Support staff

September 19, 2024 at 21:59

Dear Elhadj07,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#415133 Copied
Tagged: best selling themes, click image issue, fix image glitch, image error solution, popup window issue, woocommerce glitch fix, woocommerce themes
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Help fix the image glitch that appear on the popup window when clicking on an image

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