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Help! I have Guest Checkout Enabled But It's Not Working

This topic has 5 replies, 3 voices, and was last updated 8 years, 4 months ago ago by Rose Tyler

KellyKade

Participant

August 2, 2016 at 03:10

Guest checkout doesn’t appear on checkout page and when users try to register it keeps saying username already exists. I’m losing sales. Please help.

Please, contact administrator
for this information.

#135314 Copied

4 Answers

Robert Hall

Support staff

August 2, 2016 at 09:30

Hello,

Please update the theme to the latest version and check the issue.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.

Don’t forget to make backup of the site before update.

Here is video tutorial how to update theme.
https://www.youtube.com/watch?v=KdWESIIPU1k
(it’s for Legenda theme but the process is the same).

Regards,
Robert Hall

#135342 Copied

KellyKade

Participant

August 2, 2016 at 17:18

What about the customization I have done on the site?

#135420 Copied

KellyKade

Participant

August 2, 2016 at 19:43

I created a child and theme and updated as suggested. Thank you. It is working now.

#135431 Copied

Rose Tyler

Support staff

August 3, 2016 at 07:07

Hello,

You’re welcome!
If you have any questions feel free to contact us.

Regards,
Rose Tyler.

#135448 Copied
Tagged: best selling themes, guest checkout, help, solution, troubleshooting, woocommerce
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Help! I have Guest Checkout Enabled But It's Not Working

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