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HELP Looks great in Elementor, but crashes when I pull up live site.

This topic has 5 replies, 3 voices, and was last updated 7 months ago ago by Andrew Mitchell

ctiedje

Participant

April 9, 2024 at 21:25

Installed on my existing staging site, imported demo content, and began customizing. After spending two hours updating colors and images, the theme crashed. Just stopped rendering the live site. Multiple errors despite troubleshooting plugins and settings, so I opt’d to start over with a clean install. SAME PROBLEMS! I’ve been using WordPress themes for many years and I have never encountered so many issues. It’s a beautiful theme and exactly what I need for my store, but the constant crashes have me pulling my hair out. I really hope there is a simple solution as I’ve spent many hours trying to get this to work. Everything looks perfect in Elementor, but crashes whenever I try to preview the live site. PLEASE HELP!

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#390927 Copied Theme version: 9.3.5

4 Answers

Rose Tyler

Support staff

April 10, 2024 at 05:45

Hello, Ctiedje,

Thank you for reaching out to us, and we sincerely apologize for the inconvenience you’ve been experiencing with our theme. We understand how frustrating it can be to encounter such issues, especially after investing time and effort into customizing your site.

To proceed effectively, we require FTP access to further diagnose and resolve the issue.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
8Theme’s Team

#390948 Copied

ctiedje

Participant

April 11, 2024 at 14:38

THANK YOU! Added details in private content area.

Please contact administrator
for this information.

#391226 Copied

Rose Tyler

Support staff

April 12, 2024 at 09:43

Hello, Ctiedje,

We appreciate your prompt response.

Please check the Private Content area.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#391359 Copied

Andrew Mitchell

Support staff

April 13, 2024 at 17:36

Dear ctiedje,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#391601 Copied
Tagged: elementor help, elementor issues, website live site problems, woocommerce elementor crash, woocommerce templates, wordpress crashes, wordpress troubleshooting
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HELP Looks great in Elementor, but crashes when I pull up live site.

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