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Help on product page and email customization issues

This topic has 8 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

MAHDAR

Participant

September 27, 2023 at 00:20

Hello good time

1- Help about the request button
Please see the photo, the description is given in the photo

2- Several problems were observed in the email customization plugin section:

a. When the email is sent to the customer, the size part is not displayed properly because it cannot be colored in the panel. Please watch the video to understand completely.

b. How can I translate a series of words like total or shipping and…?

Thanks

Please, contact administrator
for this information.

#368641 Copied Theme version: 9.1.14

7 Answers

Rose Tyler

Support staff

September 27, 2023 at 06:42

Hello, MAHDAR,

Thank you for getting in touch with us.

Please provide URL of product page and temporary wp-admin access.

“How can I translate a series of words like total or shipping and…?” – provide URL of page with untranslated words or screenshots.

Thank you for your cooperation.

Kind Regards,
8theme team

#368654 Copied

MAHDAR

Participant

September 27, 2023 at 09:09

are placed

There is another case, the link given to the text and buttons is wrong and I put the site address on the logo in the email, but another site opens and then it redirects to my site.

Thanks

Please contact administrator
for this information.

#368666 Copied
Rose Tyler

Support staff

September 27, 2023 at 09:47
Hello, MAHDAR,

We appreciate your prompt response.

Please post separate questions via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/ to prevent misunderstanding.

1/ Please use the next custom CSS code:
```
.mtips:not(:hover) span.mt-mes {
    opacity: 1;
    visibility: visible;
}
```
2/ We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review.

3/ “There is another case, the link given to the text and buttons is wrong and I put the site address on the logo in the email, but another site opens and then it redirects to my site.” – could you record a video for a better understanding?
Could you provide FTP access also?

Kind Regards,
8theme team
#368671 Copied
MAHDAR

Participant

September 27, 2023 at 11:17

I put
Thankful

Please contact administrator
for this information.

#368679 Copied

Rose Tyler

Support staff

September 27, 2023 at 14:45

Hello, MAHDAR,

This question is not related to our Email builder but it is a predefined behavior of Gmail links → https://support.google.com/mail/thread/84957308/why-am-i-getting-a-redirect-notice-from-every-link-in-gmail?hl=en
In simple words Gmail links are checked before redirection if the page customer wants to visit is safed.
In case you would like to find a way to deactivate it, please, submit a topic on their forums or try to google for the right solution or any workaround.

Kind Regards,
8theme team

#368707 Copied

MAHDAR

Participant

September 27, 2023 at 14:49

Thank you for your follow up
Please check item 2 that I mentioned in the beginning

#368708 Copied

Rose Tyler

Support staff

September 27, 2023 at 15:35

Hello, MAHDAR,

“When the email is sent to the customer, the size part is not displayed properly because it cannot be colored in the panel. Please watch the video to understand completely.” – Currently, it can be done only via bad code practice, unfortunately, which will create more problems. So, please try to style your section in the best way of colors you can for the light and dark modes together.

“How can I translate a series of words like total or shipping and…?” – do you mean words in emails? They are allowed to be translated (from our side in code), but about why they can’t be translated on your site, we would recommend you contact WPML support.

As a workaround, you may try suggestion that we gave customers before when the translation was not available – create multi templates https://www.8theme.com/topic/built-in-email-builder-wpml/#post-269317
We hope this information is helpful.

Kind Regards,
8theme team

#368714 Copied
Tagged: email customization issues, personalized woocommerce themes, product page customization, woocommerce support, woocommerce troubleshooting, wordpress ecommerce solutions, wordpress woocommerce themes help
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