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Help on Xstore Theme Affiliates - by bllec1998@gmail.com

This topic has 40 replies, 3 voices, and was last updated 6 years, 4 months ago ago by Rose Tyler

bllec1998@gmail.com

Participant

May 7, 2018 at 10:03

Hello I am considering installing na affiliate plugin on my site, but I see that in my account settings there is an affiliate link how con that interact if I install ana external plugin, and how does yours work.

#192423 Copied

39 Answers

bllec1998@gmail.com

Participant

May 7, 2018 at 10:47

And this happens when integrating mailchimp

https://pasteboard.co/Hk3v5tL.png

#192447 Copied

Olga Barlow

Support staff

May 7, 2018 at 13:43

Hello,

1) What affiliate plugin do you use and describe in more details what issues caused by our theme do you have? Because I don’t understand the problem from your previous message.
2) If you have forbidden error when trying to save API settings of MailChimp then contact your hosting provider, maybe it blocks connections. Or submit the topic on MailChimp support forum, plugin developers will be able to help you.

Regards

#192479 Copied

bllec1998@gmail.com

Participant

May 7, 2018 at 22:53

I mean this link, does it interfere with other affiliate plugin?
And how does it work?
https://pasteboard.co/Hk8eXod.png

2) How can I place the add to cart button next to the quantity instead of below on mobile devices
https://pasteboard.co/Hk8g0nQ.png

#192502 Copied

Olga Barlow

Support staff

May 8, 2018 at 12:56

Hello,

1) There is no any referral link at my account page by default http://prntscr.com/jf8lyu
This link is added by Refer A Friend for WooCommerce by WPGens plugin, so, all the questions about these plugin settings you need to address to plugin author. We can help you only if something does not work with our theme only and works fine with the default theme.

2) We have added custom CSS to reduce the button size and content padding to place button and q-ty in one row. Check please.

Regards

#192547 Copied

bllec1998@gmail.com

Participant

May 10, 2018 at 11:27

Store suddenly looking like this after changing some css on product fonts

https://pasteboard.co/Hkw3C8q.png

#192659 Copied

bllec1998@gmail.com

Participant

May 10, 2018 at 11:31

Solved, I deleted something I shouldn´t have, but thanks anyways you have the best support by far compared to any other theme

Keep it up!

#192660 Copied

Olga Barlow

Support staff

May 10, 2018 at 13:36

You are welcome!
We are glad that you sorted out.

Regards

#192674 Copied

bllec1998@gmail.com

Participant

May 11, 2018 at 14:50

Does the theme support custom email templates? Like this
https://pasteboard.co/HkGORPM.png

#192798 Copied

Olga Barlow

Support staff

May 11, 2018 at 16:38

Hello,

Yes, if you want to change the template you can follow WC instructions and make changes in the child theme.

Regards

#192823 Copied

bllec1998@gmail.com

Participant

May 18, 2018 at 14:49

I cannot update my permalinks settings for some reason, it says they areupdated but the stay on custom settings

https://pasteboard.co/HlKPzzA.png

#193233 Copied

bllec1998@gmail.com

Participant

May 18, 2018 at 14:52

https://pasteboard.co/HlKQIGr.png

The direct link to my site looks like this why?

#193236 Copied

Rose Tyler

Support staff

May 18, 2018 at 15:42

Hello,

1. Please check if this issue appears with our theme only or with a default theme too. Reply back in case problem occurs with our theme only, provide us with temporary wp-admin access in the Private Content area.
2. Likely it relates to your WooCommerce settings (WooCommerce > General > Default customer location > Geolocate with page caching support). Read for more information https://docs.woocommerce.com/document/configuring-woocommerce-settings/

Regards

#193238 Copied

bllec1998@gmail.com

Participant

May 22, 2018 at 11:48

What is the plugin CMB2 is it included within your theme? And is my site coutcouture.com using it?

#193396 Copied

Rose Tyler

Support staff

May 22, 2018 at 12:02

Hello,

CMB2 plugin enables 8theme Layout Options for Pages, Posts – https://www.8theme.com/documentation/xstore/plugins/included-plugins/ https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/

Regards

#193398 Copied

bllec1998@gmail.com

Participant

June 6, 2018 at 15:07

Hello,

after updating the theme to 4.26 the fonts of my site have all suddenly changed without touching anything. Here’s a screenshot: https://pasteboard.co/HoE8hdH.png

#194440 Copied

Rose Tyler

Support staff

June 6, 2018 at 15:23

Hello,

Please check Typography settings in Theme Options.

Regards

#194442 Copied

bllec1998@gmail.com

Participant

June 10, 2018 at 15:43

Quantity text is between the quantity counter
https://pasteboard.co/Hpg5wYW.png

#194630 Copied

Rose Tyler

Support staff

June 11, 2018 at 07:19

Hello,

I do not see the problem http://prntscr.com/jti76u Please, clear cache and check now.

Regards

#194634 Copied

bllec1998@gmail.com

Participant

June 15, 2018 at 11:26

Whenever I try adding a product which is out of stock to the cart it gets stuck in the 8theme ajax preloader and there is no way back

#194972 Copied

Rose Tyler

Support staff

June 15, 2018 at 12:35

Hello,

Please provide me URL to page with the problem.

Regards

#194975 Copied

bllec1998@gmail.com

Participant

June 15, 2018 at 20:06

1) https://www.coutcouture.com/dresses/jap-party-dress/
This Dress choose Color Gray, Size M and click add to cart

2) The checkout Page is showing up without any field labels
https://pasteboard.co/Hq2Rpvs.png

3)How do I reduce the load times of the woocommerce refreshed fragments on your theme, anyway of not having to redirect users to cart everythimethey add something to it? And in GTmetrix it says this:
https://pasteboard.co/Hq2TmLA.png How do I fix those 2 problems?

#195005 Copied

Rose Tyler

Support staff

June 18, 2018 at 09:37

Hello,

1. By default, the AJAX add to cart works for simple products only. If you use an additional plugin for the ajax on variable products, it would be better to contact the plugin author.
2. The problem is caused by this custom css code – http://prntscr.com/jw6yvh
3. There is no possibility to reduce the time of woocommerce refreshed fragments, but you may contact woocommerce support about it.

Regards

#195032 Copied

bllec1998@gmail.com

Participant

June 19, 2018 at 10:23

Why does this checkbox appear on desktop and disappear on mobile?

“I agree with the storage and handling of my data by this website.”

Desktop: https://pasteboard.co/HqASyZY.png
Mobile: https://pasteboard.co/HqARHYG.png

#195145 Copied
Rose Tyler

Support staff

June 19, 2018 at 13:13
Hello,

Here is custom css code to fix this:
```
.woocommerce-form-register .woocommerce-input-wrapper .checkbox {
    margin-left: 20px;
}
```
Regards
#195156 Copied
bllec1998@gmail.com

Participant

June 19, 2018 at 14:28

Still doesnt show up, the checkbox doesnt appear on mobile version

And I dont know way there are fonts that I am not using being processed,as GTMetrix shows, do you know where those are? I changed every font from 8theme and Custom CSS —> https://pasteboard.co/HqCu0AU.png

#195163 Copied

bllec1998@gmail.com

Participant

June 19, 2018 at 15:44

I found this related to the question above on the page source code but dont know how to disable it or edit—> https://pasteboard.co/HqCYLgZ.png

#195182 Copied

Rose Tyler

Support staff

June 20, 2018 at 08:21

Hello,

1. Whare you added the custom css code?
2. Please update the theme to latest version. Then go to Theme Options > Typography > Upload custom font and upload google front that you want to use > select uploaded fonts in Theme Options http://prntscr.com/jx1bt6

Regards

#195210 Copied

bllec1998@gmail.com

Participant

June 20, 2018 at 11:31

I think we didnt understand each other, I want every google font to stop loading since it takes up loading times in my website, the only font I am using is Josefin Sans, so I want to removeLato font from loading on GTMtrix as shown in the screenshots above.

#195233 Copied

Rose Tyler

Support staff

June 20, 2018 at 13:01

Please update the theme and clear cache. This problem should be fixed after the update.

Regards

#195246 Copied
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