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HELP! Page elements not displaying! - by Roobinda

This topic has 30 replies, 2 voices, and was last updated 6 years, 4 months ago ago by Rose Tyler

Roobinda

Participant

July 3, 2018 at 10:14

Hi there. I updated the theme yesterday and now many page elements are not displaying. Especially on the home page!

https://affinage.com

Why is this!?

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29 Answers

Roobinda

Participant

July 3, 2018 at 10:19

I see there is a new version of Page Builder – perhaps i need that? Could i have a link please?

Also, Ultimate add-ons for visual composer has an update available…

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Rose Tyler

Support staff

July 3, 2018 at 10:42

Hello,

We’ve sent latest versions of plugins to your registration email.
Do you have the same problem with parent theme activated on site?
Have you activated some new additional plugins after the theme update?
Try to enable WP debug mode to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards

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Roobinda

Participant

July 3, 2018 at 12:06

The Page Builder version you sent me is 5.5.1
I have installed this AND Ultimate Add ons which is now up to date.
There seems to be a Page Builder 5.5.2

May I have that please as the elements are still not displaying!!

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Rose Tyler

Support staff

July 3, 2018 at 13:24

Hello,

We’ve sent the 5.5.2 version. Please check.

Regards

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Roobinda

Participant

July 3, 2018 at 13:53

Installed 5.5.2 – no change!

I have not installed any plug ins since updating the theme!

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Rose Tyler

Support staff

July 3, 2018 at 13:56

Do you have the same problem with parent theme activated on site?
Try to enable WP debug mode to find out if some error appears on your site.

Regards

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Roobinda

Participant

July 3, 2018 at 14:05

this is on the homepage…

Parse error: syntax error, unexpected ‘;’, expecting ‘,’ or ‘)’ in /home/ihcosmet/public_html/wp-config.php on line 73

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Roobinda

Participant

July 3, 2018 at 14:07

Sorry that was me being stupid!

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Roobinda

Participant

July 3, 2018 at 14:11

I get a 403 when trying to look at https://affinage.com/wp-content/debug.log

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Rose Tyler

Support staff

July 3, 2018 at 14:19

Please read this article to enable debug https://codex.wordpress.org/Debugging_in_WordPress
define('WP_DEBUG', true);

Regards

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Roobinda

Participant

July 3, 2018 at 14:29

i used these settings…

define(‘WP_DEBUG’, true); // Turn debugging ON
define(‘WP_DEBUG_DISPLAY’, false); // Turn forced display OFF
@ini_set(‘display_errors’,0);
define(‘WP_DEBUG_LOG’, true); // Turn logging to wp-content/debug.log ON

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Rose Tyler

Support staff

July 3, 2018 at 14:35

If you use simply define('WP_DEBUG', true); some notices appear on your pages?

Regards

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Roobinda

Participant

July 3, 2018 at 14:39

i’m downloading the debug.log but it’s 2gb!

My web host told me i can reset the website to an earlier version. Do you think this is a good idea?

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Rose Tyler

Support staff

July 3, 2018 at 14:45

I’ve checked the content of your home page – http://prntscr.com/k21o1f You need to replace old elements with new.

Regards

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Roobinda

Participant

July 3, 2018 at 14:57

Okay i will sort that.

BUT does it explain why the other elements (text boxes, post grid, slider revolution, etc.) are not displaying!?

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Rose Tyler

Support staff

July 3, 2018 at 15:13

Once you replace outdated elements, all content of the page will be shown correctly.
Please try to do this and let me know the result.

Regards

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Roobinda

Participant

July 3, 2018 at 15:25

Right, but the ‘old tabs’ element with featured products, popular products, new arrivals and last minute was imported content that came with Classico.

What is the easiest/quickest way to update this tabs element?

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Roobinda

Participant

July 3, 2018 at 15:32

this page also has missing elements – https://affinage.com/hotshotz/ BUT there is no deprecated Page Builder element.

We have also noticed, on the affected pages, the WP toolbar does not display…

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Rose Tyler

Support staff

July 4, 2018 at 07:22

Please try to disable all 3rd-party plugins, then clear cache and check if your problem will be solved.
We do not have such problem on our test site, so you need to check if you have the problem with parent theme and a default theme activated on your site.

Regards

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Roobinda

Participant

July 4, 2018 at 10:07

Hi Rose. My site is live so disabling plug-ins and switching to parent theme is not really an option. I have upgraded my hosting account to enable ‘staging’. This should be ready in 24hrs.

In the meantime however, I do now have a debug log though…

https://snag.gy/CbQfVN.jpg

Is any of that helpful?

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Roobinda

Participant

July 4, 2018 at 10:10

This entry looks bad…

09:55:14 BST
Uncaught Error: Call to undefined function etheme_required_plugin() in /home/ihcosmet/public_html/wp-content/themes/classico/framework/shortcodes/products.php:10
Type: PHP Fatal error
File: /home/ihcosmet/public_html/wp-content/themes/classico/framework/shortcodes/products.php

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Rose Tyler

Support staff

July 4, 2018 at 10:22

Hello,

Thanks for the screenshot. To sort out with the problem, the situation should be checked as I described before. The staging site will be really useful in this case. Please let us know once we will be able to do all required tests, and provide us with FTP access also.

Regards

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Rose Tyler

Support staff

July 4, 2018 at 10:55

Also, looks like, you copied full theme-functions.php file into child-theme/framework folder, but it is not correct. If some function from the file needs to be changed, you need to do this via functions.php file of the child theme, copy+edit only required function (do not copy theme-functions.php file into child theme).

Regards

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Roobinda

Participant

July 4, 2018 at 10:59

okay. What is you response to this previous comment Rose? –

Right, but the ‘old tabs’ element with featured products, popular products, new arrivals and last minute was imported content that came with Classico.

What is the easiest/quickest way to update this tabs element?

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Roobinda

Participant

July 4, 2018 at 13:04

Right I have created a staging site, AND activating Classico parent theme seems to fix the problem…

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Rose Tyler

Support staff

July 4, 2018 at 13:51

Hello,

1. Old elements need to be re-created manually using new elements. There is no another way.
2. In this case, you need to explore changes that were made in your child theme.
Firstly, delete theme-functions.php file from child-theme/framework folder and rewrite required functions via the functions.php file.

Regards

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Roobinda

Participant

July 4, 2018 at 14:31

So I deleted theme-functions.php from the child-theme/framework and now everything is fine.

Are you saying that, since the theme update, child-theme/frameworktheme-functions.php is not required anymore!?

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Roobinda

Participant

July 4, 2018 at 14:36

child-theme/framework/theme-functions.php

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Rose Tyler

Support staff

July 4, 2018 at 15:10

By default, the child theme doesn’t contain theme-functions.php.
This file can’t work correctly from child theme, so it is strange that you did not have the problem before the update.

Regards

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