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Help regarding load website - by Yasir Alam 8Theme

This topic has 6 replies, 3 voices, and was last updated 6 hours, 50 minutes ago ago by Jack Richardson

Yasir Alam 8Theme

Participant

March 25, 2025 at 18:02

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5 Answers

Alex Carter

Support staff

March 26, 2025 at 07:58

Hello,

Thank you for reaching out to us.

We are unable to see the video from you, only a screenshot.

Could you please provide temporary WP-Admin access as well?

Warm Regards,
The 8Theme Team

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Yasir Alam 8Theme

Participant

March 26, 2025 at 09:15

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Alex Carter

Support staff

March 26, 2025 at 09:48

Hello, Yasir Alam 8Theme

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

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Yasir Alam 8Theme

Participant

March 26, 2025 at 09:54

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Jack Richardson

Support staff

March 26, 2025 at 10:22
Dear @Yasir Alam 8Theme,

We hope you are doing well.

To ensure a smooth user experience and prevent potential style loading issues, we have implemented a loader that remains visible until the page is fully loaded. However, if you prefer to disable this loader, we have provided a custom CSS snippet that you can apply in your theme settings.

Please navigate to Theme Options → Theme Custom CSS → Global CSS and add the following code:

body .elementor-widget:not(.etheme-loading), body .elementor-widget:not(.etheme-reloading) { --etheme-element-loader-display: none; --etheme-element-loading-opacity: 1; --etheme-element-loading-visibility: visible; }

You can also refer to this screenshot for guidance: https://prnt.sc/z_RCzCKwcxVY.

Once you have applied the changes, please clear your cache and check if the issue is resolved.

Should you need any further assistance, feel free to reach out.

Best regards,
Jack Richardson
8Theme Team
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