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Help to contact you in private - by Louisa Catharine Forsyth

This topic has 19 replies, 3 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

Louisa Catharine Forsyth

Participant

December 17, 2014 at 14:56

Form the last week I’m waiting for help and all I is waste time. Your helpdesk does not work since I can not answer privately to my previous question as I got an error all the time. The email received from Robert hall tells me the server is invalid (roberthall@eighttheme.com).
Urgently need to address this issue. Send me an contact email validate for your technical support.
louisa Catharine Forsyth

#30044 Copied

18 Answers

Robert Hall

Support staff

December 17, 2014 at 15:05

Hello,

Sorry, but we provide support only on this forum, not email. In this case you can use Private Content (http://prntscr.com/5hu4iv) to provide as with access to your site (as I wrote you in the previous post).

Regards,
Robert Hall.

#30048 Copied

Louisa Catharine Forsyth

Participant

December 18, 2014 at 11:37

The problem is that I can not write in private because I always get error.
I’ve tried dozens times and can not in any way contact with the Legenda support.
The only way is throught email because I’m trying from the last week writing my problem (see the image).
Legenda last updated on December 2 does not install the sample pages.
I think it’s a problem with your installation since I installed three times WordPress and the theme Legenda, and every time said to have been successfully installed, but does not install any thing really.
So tell me how I can now solve future contacts with you.
I bought your theme Blanco without any problem with the installation or customization, but with Legenda I am very,very disappointed.
With Blanco (www.bagaceous.com) never had to contact your suppport, so do not know if the problem is Legenda help or support in general.
I hope you indicate a solution that works, or tell me where I am wrong to write in private.
Regards
Louisa Catharine Forsyth
louisacforsyth@gmail.com

#30239 Copied

Eva Kemp

Support staff

December 18, 2014 at 12:19

Hello,

When posting a message in private content you need also write some text in public post to avoid errors. So please provide us with FTP and wp-admin panel credentials in private content to check the issue with Legenda theme.

Thank you.
Regards,
Eva Kemp.

#30267 Copied

Louisa Catharine Forsyth

Participant

December 18, 2014 at 12:39

The problem is that I can not write in private because I always get error.
I’ve tried dozens times and can not in any way contact with the Legenda support.
The only way is throught email because I’m trying from the last week writing my problem (see the image).
Legenda last updated on December 2 does not install the sample pages.
I think it’s a problem with your installation since I installed three times WordPress and the theme Legenda, and every time said to have been successfully installed, but does not install any thing really.
So tell me how I can now solve future contacts with you.
I bought your theme Blanco without any problem with the installation or customization, but with Legenda I am very,very disappointed.
With Blanco (www.bagaceous.com) never had to contact your suppport, so do not know if the problem is Legenda help or support in general.
I hope you indicate a solution that works, or tell me where I am wrong to write in private.

Please, contact administrator
for this information.

#30270 Copied

Eva Kemp

Support staff

December 18, 2014 at 13:39

Hello,

Please ask your host to increase the values for post_max_size, upload_max_filesize and memory_limit functions. Also check if allow_url_fopen function is enabled. If it’s not, ask your host to enabled it for your site.
After that try to install demo content again.

Thank you.
Regards,
Eva Kemp.

#30281 Copied

Louisa Catharine Forsyth

Participant

December 19, 2014 at 11:04

Help for installing demo pages

Please, contact administrator
for this information.

#30431 Copied

Eva Kemp

Support staff

December 19, 2014 at 12:38

Hello,

Can your host increase post_max_size, upload_max_filesize values to 20M or 16M?
Is allow_url_fopen function enabled?

Thank you.
Regards,
Eva Kemp.

#30442 Copied

Louisa Catharine Forsyth

Participant

December 22, 2014 at 12:43

Please can you inform why I have this problem in Leyenda theme?

Around 20 diferent logs with error

[21-Dec-2014 20:07:42 UTC] PHP Fatal error: Cannot redeclare class ReallySimpleCaptcha in /home2/bagaceou/public_html/bespokejewelryshop/wp-content/themes/legenda/framework/inc/really-simple-captcha/really-simple-captcha.php on line 30

#30680 Copied

Eva Kemp

Support staff

December 22, 2014 at 12:56

Hello,

That error means ReallySimpleCaptcha class has already been declared and you can’t declare it twice. To fix it you need:
under Plugins menu click “Edit” for Really Simple Captcha plugin and change the line 30 “class ReallySimpleCaptcha” to “class ReallySimpCaptcha”. So just rename it. After that the plugin will be activated successfully.

Thank you.
Regards,
Eva Kemp.

#30683 Copied

Louisa Catharine Forsyth

Participant

December 22, 2014 at 13:03

But I don’t have that plugin install, so I don not know if I have to install it or what to do

#30687 Copied

Louisa Catharine Forsyth

Participant

December 22, 2014 at 13:23

I already install it and change what you say in line 30.
After that I tried to activate it but I could not active this plugin.
What can I do?

#30690 Copied

Eva Kemp

Support staff

December 22, 2014 at 15:00

Hello,

I’ve activated the plugin for you.
Please check.

Regards,
Eva Kemp.

#30710 Copied

Louisa Catharine Forsyth

Participant

December 22, 2014 at 15:49

Thanks for your help.

You can see that the pages in the other host does not install after doing averything. In the first host I had no problem to install the plugin event does not work the demo pages.

As I had many problems with the theme I contrated another host and install it (See private information)

In this second host all the files you mencionated are ok now
– post_max_size => 55M => 55M
– upload_max_filesize => 55M => 55M
– allow_url_fopen is activated

But I still having the same problems as in the host before. See the message

[22-Dec-2014 12:39:49 UTC] PHP Fatal error: Cannot redeclare class ReallySimpCaptcha in /home2/bagaceou/public_html/bespokejewelryshop/wp-content/plugins/really-simple-captcha/really-simple-captcha.php on line 30

I can’t activate the plugin and the home pages, slide show y the rest of the pages does not installed.

I don’t know really what to do at this point.

Could you have a look please before get mad.

Thanks

Please, contact administrator
for this information.

#30721 Copied

Eva Kemp

Support staff

December 22, 2014 at 16:20

Hello,

The wp-admin panel link gives 403 error. Is there any restriction to the panel?
Also please provide us with FTP credentials.

Thank you.
Regards,
Eva Kemp.

#30732 Copied

Louisa Catharine Forsyth

Participant

December 22, 2014 at 20:39

Thank you for your help.

I send you the information to access to the administration and FTP:

The problem remains the same that I had on the old server, for that reason I install your theme in another server, but the problem remains.

Problem 1: I can’t install the demo pages. I have reviewed all of the files and everything is correct.

Problem 2: Give an error with the “Really Simple CAPTCHA” plugin – “[22-Dec-2014 12:39:49 UTC] PHP Fatal error: Can not redeclare class ReallySimpCaptcha in/home2/bagaceou/public_html/bespokejewelryshop/wp-content/plugins/really-simple-captcha/really-simple-captcha.php on line 30 ”
I don’t care to delete it, but don’t know if your theme needs. So tell me if I can safely delete.

Problem 1 is what matters to me and 2 only tell me if I can delete

Thank You

Please, contact administrator
for this information.

#30753 Copied

Eva Kemp

Support staff

December 23, 2014 at 09:17

Hello,

The link to wp-admin panel is still giving “Forbidden” error. Have you enabled some restriction in .htaccess file?
Also we can’t connect to FTP:
Error: Connection timed out
Error: Could not connect to server

Please check it.

Thank you.
Regards,
Eva Kemp.

#30804 Copied

Louisa Catharine Forsyth

Participant

December 27, 2014 at 13:18

Thank you for your interest.

At the end and I managed to do the installation, after many attempts and create pages from the start by reviewing the tutorials.

I’m working customizing Legenda and if I have any problems I will contact you.

Thanks for all

#31183 Copied

Eva Kemp

Support staff

December 27, 2014 at 15:12

Hello,

Ok, let us know if further assistance is needed.

Thank you.
Regards,
Eva Kemp.

#31192 Copied
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