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HELP VISUAL COMPOSER NO LONGER WORKING ON SITE

This topic has 6 replies, 2 voices, and was last updated 7 years, 5 months ago ago by Olga Barlow

George

Participant

June 20, 2017 at 18:56

I have Visual Composer V5.1 installed on my site. Today it stopped working – no reason why. When this plugin is activated, home page will not load, getting a 500 error at all and wherever I have used VC on a page, it shows code only. When I deactivate the VC plugin, home page comes back but since most was built with VC, looks terrible. All other plugins work. I took the time to deactivate all plugins one by one and home page never reappeared until I deactivated the VC plugin (one of last 5 left). Woo Commerce working just fine.

I have deactivated VC so at least something shows up on my home page, but looks very ugly. I tried deleting VC and reinstalling a new copy from my Theme Forest account but this made no impact.

Your help will be greatly appreciated.

Please, contact administrator
for this information.

#166090 Copied Theme version: 3.16 WooCommerce version: 3.07

5 Answers

George

Participant

June 20, 2017 at 20:14

FTP access in private:

Please, contact administrator
for this information.

#166096 Copied

Olga Barlow

Support staff

June 21, 2017 at 12:03

Hello,

I found that https://exteriorcoatings.com/order-faq/ page does not work because of WP Real Media Library plugin, it makes problem even with the default theme. Homepage works ok when I cleared the cache.

Regards

#166132 Copied

George

Participant

June 21, 2017 at 16:24

Thanks! I appreciate the help in getting my site up and running again. Like the extra detective work 🙂

#166147 Copied

George

Participant

June 21, 2017 at 16:26

Do you have a plugin that you recommend then for organizing the WP media images and documents that is compatible?

#166148 Copied

Olga Barlow

Support staff

June 21, 2017 at 19:31

Hello,

Truly saying we did not test our theme and included plugins with plugins that you are looking for, so I can recommend anything.

Regards

#166157 Copied
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