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Help why some product list some product go down

This topic has 8 replies, 3 voices, and was last updated 9 years, 2 months ago ago by Jack Richardson

ericsonluciano

Participant

October 7, 2015 at 09:22

Please see this images here the image. (dropbox)

i’m not sure why this happen after editing some product then the grid become crazy and some product is missing. and grid some product go to side and the footer also affected.

#92046 Copied

7 Answers

Jack Richardson

Support staff

October 7, 2015 at 09:39

Hello,

Please provide us with WP Dashboard credentials in private content and show a page where you have issues.

Best regards,
Jack Richardson.

#92055 Copied

ericsonluciano

Participant

October 7, 2015 at 09:43

i already provided.

Please, contact administrator
for this information.

#92057 Copied

Brian Johnson

Member

October 7, 2015 at 10:50

Hello,

As I see you’re using old theme version.
Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Regards,
Brian Johnson

#92116 Copied

ericsonluciano

Participant

October 14, 2015 at 07:23

hi we already fixed with desktop now we have problem with ipad 2 some product go down and not grid. please help us my team don’t want to update the theme first because it will be launched soon. please check the link Donewell Website

almost all category is broken but on google chome app there is no problem? so what the problem of this?

#93740 Copied

Jack Richardson

Support staff

October 14, 2015 at 09:41

Hello,

Sorry, but I don’t see any issues with products display:
http://storage3.static.itmages.com/i/15/1014/h_1444812054_4426030_f0c7983dbd.png

Please clarify how we can replicate the problem.

Best regards,
Jack Richardson.

#93771 Copied

ericsonluciano

Participant

October 14, 2015 at 09:52

how about the portrait i think this is from internet access also. but just weird i can’t screenshot to show it maybe tomorrow.

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Jack Richardson

Support staff

October 14, 2015 at 11:11

Hello,

We don’t see any issues on mobile devices too:
http://storage4.static.itmages.com/i/15/1014/h_1444817437_8386089_df82d70532.png

Please make a screenshot and show it to us.

Best regards,
Jack Richardson.

#93799 Copied
Tagged: help, persuasive, product go down, product list, themes, woocommerce, wordpress
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