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Help with costomize modules, thei not work as aspect

This topic has 12 replies, 4 voices, and was last updated 1 weeks, 2 days ago ago by Andrew Mitchell

Mauro

Participant

November 9, 2024 at 15:19

Hi,

i’ve problems with some modules:

Product categories: i’ve connected this module with some categories but i want sort with specific order, how can i do? i want show only specific categories with custom order (not by ID or Name)

Ajax Products tab: i’ve created four tabs connected with four categories but it don’t load all products… one tab load only one product but the collection contai 39 products

I’ve created three colums but on mobile version don’t go vertically as responsive content… why?

See data into private content area
Thanks

Please, contact administrator
for this information.

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11 Answers

Rose Tyler

Support staff

November 11, 2024 at 08:53

Hello, Mauro,

Thank you for reaching out to us.

Please post different questions via separate topics https://www.8theme.com/forums/xstore-wordpress-support-forum/

Regarding your inquiries:

1/ Could you provide the URL of the page and a screenshot of the mentioned block?

2/ We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result in the header. It is possible that one of the additional plugins is causing the issue.

If this doesn’t help, provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

3/ https://prnt.sc/HTZTPK023U-3

Best regards,
8Theme’s Team

#422697 Copied

Mauro

Participant

November 11, 2024 at 09:01

See privare content
Thanks

Content is visible for topic creator and
support staff only.

#422698 Copied

Jack Richardson

Support staff

November 11, 2024 at 15:26

Dear @Mauro,

I hope this message finds you well.

Could you kindly check the issue with the AJAX product tabs at your earliest convenience? We have adjusted the settings to increase the product display limit in the first tab.

For any additional questions or concerns, please feel free to submit them as separate topics.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
8Theme Team

#422791 Copied

Mauro

Participant

November 11, 2024 at 15:33

Ok now the first tab load more products… where is the filed increased?
For category order (question number 2) how can i do?

Thanks

#422795 Copied

Jack Richardson

Support staff

November 11, 2024 at 16:33

Dear @Mauro,

If you would like to have a custom order that is not available in the current widget settings, you can submit a request for additional customization through the following link: https://www.8theme.com/account/#etheme_customization_panel. Alternatively, you can create your own snippet to achieve the desired sorting.

We would be happy to suggest some potential solutions, but we are unsure of the exact order you are looking for, as it is not currently available in the settings. Could you kindly provide us with more details? This way, we may be able to offer a solution that meets your needs.

Best regards,
Jack Richardson
The 8Theme Team

#422815 Copied

Mauro

Participant

November 11, 2024 at 16:56

Hi, i want order the categories with custom order (es: Console as first item and Android as second), the “Order By” settings sort for “ID provided order” too but what kind of order is? I’ve sort categories from WooCommerce but is not possibile display those categories into widget the same order

#422820 Copied

Mauro

Participant

November 12, 2024 at 15:00

I want sort “Product categories” block with “menu_order”, I’ve created blank page with this shortcode and it display categories with right order:

[product_categories orderby="menu_order"]

Can I use this orderby into “Product categories” widget?

Thanks

#422960 Copied

Jack Richardson

Support staff

November 12, 2024 at 15:41

Dear @Mauro,

We hope this message finds you well.

We kindly ask you to check the recent modifications we made to the Product Categories widget settings on your web-site, which now include the “Menu Order” option for orderby setting. If this update aligns with your request, we would greatly appreciate your feedback. Should it meet your expectations, we will ensure that this improvement is included in the next theme update to prevent any loss of changes.

Thank you for your time and cooperation.

Best regards,
The 8Theme Team

#422978 Copied

Mauro

Participant

November 12, 2024 at 15:56

Yes, now it work fine!
Can you give me a patch or updated code in order to update my local version?

#422987 Copied

Jack Richardson

Support staff

November 13, 2024 at 15:39

Dear @Mauro,

I hope this message finds you well.

Please upload the attached file (available in the private area) to your local website using the following path:

plugins/et-core-plugin/app/controllers/elementor/general/categories.php

Kindly note that this improvement will be included in the next theme update, so there will be no need to save this file for backup, as the changes will be applied globally with the update.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
8Theme Team

Content is visible for topic creator and
support staff only.

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Andrew Mitchell

Support staff

November 13, 2024 at 18:14

Dear Mauro,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

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