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Hey – VC and Ultimate Addons for VC – not working after update.

This topic has 17 replies, 5 voices, and was last updated 9 years, 9 months ago ago by Eva Kemp

Joakim "WZRD" Marklund

Participant

January 23, 2015 at 00:24

Hello,

I’ve always been against updates because something always get messed up 😉
But as i couldnt move blocks with VC anymore and Ultimate shortcodes didnt work. I had to.
And boom, its messed up. I cannot edit anything. Gaaaaaaaaaaaaaaaaaaaaah! ;-(

Please, contact administrator
for this information.

#36670 Copied

16 Answers

Stan Russell

Participant

January 23, 2015 at 08:16

Hello,

please provide us with admin login and password for your site in private area. Unfortunately we can not log in your site using credentials you provided.

Regards,
Stan Russell.

#36684 Copied

Joakim "WZRD" Marklund

Participant

January 23, 2015 at 09:21

Ops

Please, contact administrator
for this information.

#36717 Copied

Robert Hall

Support staff

January 23, 2015 at 09:36

Hello,

As I see you use old version of theme. Please update to the latest.
Don’t forget to make backup your site.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
The video tutorial is for Legenda theme, but the process is identical.
Also please Ultimate Addons for Visual Composer, Revolution Slider, Essential Grid plugins to latest version.
You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#36720 Copied

Joakim "WZRD" Marklund

Participant

January 23, 2015 at 13:22

Ah i’ll give it a go.

And by the way, in the menu, “chatbubble-icon” how can i change the color, where is it located 😀

Thanks again for awesome support!

#36759 Copied

Eva Kemp

Support staff

January 23, 2015 at 13:54

Hello,

That icon is placed in the file wp-content/themes/SvenskaToP/images/sprite/icons.png. You should edit it with some image editor to change color.

Thank you.
Regards,
Eva Kemp.

#36764 Copied

Joakim "WZRD" Marklund

Participant

January 23, 2015 at 14:07

Sorry to be pain in the ass. But where can i change the hover color for all kind of links? 🙂

Thanks for awesome support!

#36772 Copied
Robert Hall

Support staff

January 23, 2015 at 14:22
Hello,

For each sections a different code. For example, to change hover for main menu you need add following code into custom.css file.
```
.header-type-7 .menu-wrapper .menu > li > a:hover{
color:red;
}
```
Regards,
Robert Hall.
#36773 Copied
Joakim "WZRD" Marklund

Participant

January 23, 2015 at 14:37

Thanks, Well just got home and im sorry to say that i still cannot edit anything with VC.
Hmm stressful for me, was just about to edit some text and then launch the website. hehe, i would be ever thankful if you could take a look at it.

#36775 Copied

Joakim "WZRD" Marklund

Participant

January 23, 2015 at 14:39

As you can see, the Rows are gone, or hidden.

#36777 Copied

Eva Kemp

Support staff

January 23, 2015 at 17:07

Hello,

Please give us access to FTP as well.

Thank you.
Regards,
Eva Kemp.

#36820 Copied

Joakim "WZRD" Marklund

Participant

January 24, 2015 at 10:41

Yep

Please, contact administrator
for this information.

#36882 Copied

Eva Kemp

Support staff

January 24, 2015 at 15:10

Hello,

I’ve checked Visual Composer editor and the rows are shown fine and available for editing:

Please clear your browser cache and check again.

Thank you.
Regards,
Eva Kemp.

#36895 Copied

luismac

Participant

January 25, 2015 at 00:29

Just EMPTIED ALL CACHE and works fine. Weird…

#36938 Copied

Eva Kemp

Support staff

January 25, 2015 at 18:34

Hello,

Is your issue resolved now?

Thank you.
Regards,
Eva Kemp.

#36985 Copied

Joakim "WZRD" Marklund

Participant

January 26, 2015 at 11:58

Hi,

Yeah its working now, thank you for your support!

#37034 Copied

Eva Kemp

Support staff

January 26, 2015 at 13:33

Hello,

You’re welcome.

Regards,
Eva Kemp.

#37039 Copied
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Hey – VC and Ultimate Addons for VC – not working after update.

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