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Hi, I need help with the checkout page and email

This topic has 4 replies, 2 voices, and was last updated 4 months, 1 weeks ago ago by Rose Tyler

Stezzie@30

Participant

August 17, 2024 at 15:15

Hi,
1) I did a test purchase and it does not show the product for download after the purchase. If you can help me to resolve. I have left the login details in the private content area.
2) It does not send any emails. I have been trying to set up my email but it tells me it is not valid.
3) I have been trying to change the colour of the header image attached. If you can help me to change the colour.

Thanks

Please, contact administrator
for this information.

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#410548 Copied Theme version: 9.3.16

3 Answers

Stezzie@30

Participant

August 17, 2024 at 15:16

what happened after my test order. There is no option to download the product.

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Stezzie@30

Participant

August 17, 2024 at 15:18

The header colour that I need help changing.

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support staff only.

#410550 Copied

Rose Tyler

Support staff

August 18, 2024 at 09:56

Hello Stezzie@30,

Thank you for contacting us and for using XStore.

1/ Please test how it works with the Storefront theme and let us know the results of this test.

Test how it works when the Advanced layout is disabled in Theme Options >> WooCommerce >> Cart/Checkout Layout.

2/ What plugin do you use for the contact form? Have you tried to contact support of the plugin? Please do this.

3/ Theme Options > Breadcrumbs > Background Color.

Warm Regards,
The 8Theme Team

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Tagged: checkout page troubleshooting, email integration wordpress, woocommerce checkout help, woocommerce checkout page guide, woocommerce templates support, wordpress email assistance, wordpress email setup help
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