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"Hide out of stock from catalog" option do not work

This topic has 12 replies, 3 voices, and was last updated 5 years, 12 months ago ago by Olga Barlow

popcorner

Participant

February 28, 2019 at 09:21

Hi
I don’t know why but on this very website, the out of stock product are still displayed (in product carousel)

The option is enabled in woocommerce > product > stock
The option is selected for the carousel settings (exemple for “prêt-à-porter” carousel on the homepage here : http://www.leshopdescoquettes.fr/ )

Could you find me a solution please ?
Regards

#210054 Copied Theme version: 5.1

11 Answers

Rose Tyler

Support staff

February 28, 2019 at 09:35

Hello,

Make sure that “Hide out of stock products” is activated in settings of the Products element http://prntscr.com/mr7x1v
Clear cache and check products one more time.
Update Xstore theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and Core plugin https://www.8theme.com/documentation/xstore/plugins/plugins-update/ to latest versions.

Regards

#210055 Copied

popcorner

Participant

February 28, 2019 at 09:55

Thks for your help .. but still have my issue

I have verified the settings, and option “Hide out of stock products” is activated in settings of the Products element

And the theme version and Core are the latest .. but i cleaar cache but still have the problem

Exemple product (out of stock, so should be hidden) : “Greg : top écru” (first product on left, in the first carousel of homepage)

Other problem with those product in carousel, some product are shown 2 times .. why ? and how to prevent it ?

#210059 Copied

Rose Tyler

Support staff

February 28, 2019 at 10:11

As I can see, the product is in stock – https://prnt.sc/mr8fz2 http://prntscr.com/mr8h9a
Latest theme version is 5.1.6.1, Core – 1.2.

Regards

#210070 Copied

popcorner

Participant

February 28, 2019 at 10:19

so sorry … the person in charge of some content had change that setting :/

and do you know why some product are displayed twice ?

#210073 Copied

Olga Barlow

Participant

February 28, 2019 at 10:27

Hello,

Provide us FTP access to your site to find the reason of the problem with duplicated products.

Regards

#210075 Copied

popcorner

Participant

February 28, 2019 at 10:57

infos in private content

Please contact administrator
for this information.

#210079 Copied

Olga Barlow

Participant

February 28, 2019 at 11:03

Hello,

Thank you. We redirected your issue to our developers and inform you once they fix the problem.

Regards

#210085 Copied

popcorner

Participant

February 28, 2019 at 11:16

perfect support ! As always with you ! Such a pleasure

#210086 Copied

Olga Barlow

Participant

February 28, 2019 at 16:05

Hello,

Fixed. We have added fix to child theme.

Regards

#210153 Copied

popcorner

Participant

March 1, 2019 at 15:41

seems to work ! thx !

#210251 Copied

Olga Barlow

Participant

March 1, 2019 at 15:42

You are welcome!

Regards

#210253 Copied
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