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High-Quality Images Losing Sharpness and Detail When Rendered on Page in Xstore Theme

This topic has 6 replies, 3 voices, and was last updated 1 months ago ago by Jack Richardson

gulalbyhomika@gmail.com

Participant

February 28, 2025 at 09:52

I am uploading high-resolution images to my WordPress website, but they appear to lose quality when displayed on the front end. The images seem to be compressed or resized, making them look blurry or pixelated. I have checked my media settings and ensured that I am uploading high-quality files, but the issue persists. It happens across different browsers and devices. Could you please help me identify if this is due to theme settings, automatic compression, or any other factors? I’d appreciate guidance on how to display my images in their original quality.

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#435721 Copied Theme version: 9.4.7

5 Answers

Rose Tyler

Support staff

February 28, 2025 at 11:03

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#435731 Copied

gulalbyhomika@gmail.com

Participant

February 28, 2025 at 12:45

.

Please contact administrator
for this information.

#435754 Copied

Rose Tyler

Support staff

February 28, 2025 at 18:52

Hello,

We appreciate your prompt response.

https://prnt.sc/6L-Tk5cjMfFi – please provide the correct credentials.

Best regards,
8Theme’s Team

#435805 Copied

gulalbyhomika@gmail.com

Participant

March 1, 2025 at 03:28

Dear [Support Team/Rose Tyler],

I hope you’re doing well. I appreciate your response to my query earlier today. However, due to a mismatch in our availability, I was only able to reply after so long. I had removed that user due to security reason.

To ensure we can resolve the issue efficiently, could you please let me know your availability with time-zone for a discussion? I’d be happy to coordinate at a time that works best for you.

You can reach out to me on 8428561074.

Looking forward to your response.

Best regards,
Gulal Lifestyle.

#435815 Copied

Jack Richardson

Support staff

March 1, 2025 at 12:34

Dear @gulalbyhomika@gmail.com,

Thank you for reaching out to us.

Please note that, in accordance with Envato’s privacy policy, we provide support exclusively through this forum.

Regarding your issue, we recommend adding the following custom snippet to your “child-theme/functions.php” file:

add_filter('wp_img_tag_add_auto_sizes', '__return_false');

Additionally, please review the following response: https://www.8theme.com/topic/issue-on-category-block-with-lazy-load-enabled/#post-434168. In a recent WordPress update, the system automatically sets the image size to ‘auto,’ which may be causing the blurry effect you are experiencing.

If you require further assistance, kindly provide us with the correct access credentials as previously requested. We appreciate your cooperation and adherence to our support guidelines.

Best regards,
Jack Richardson
8Theme Support Team

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