This topic has 8 replies, 3 voices, and was last updated 3 months ago ago by Jack Richardson
I know this topic is posted countless times here but here I am asking because one size doesn’t always fit all, right?
Hello Pusat Pneumatic,
Thank you for reaching out to us.
Please feel free to share more details about your inquiry so we can provide you with the best possible support.
To grant WP-Admin access, kindly create a new user account with an administrator role via your WordPress Dashboard. Once the account is set up, please securely share the login credentials with us through the Private Content section designated for this purpose.
For FTP access, please provide us with the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you require assistance in setting up these credentials, your hosting provider should be able to assist you.
Best Regards,
8Theme’s Team
here you go, bud.
Hello @Pusat Pneumatic
We were unable to connect to your FTP. It locates us to the empty directory
Could you please, check and provide us the correct one ?
Kind regards, Jack Richardson
Here, it must be correct
Dear @Pusat Pneumatic,
I hope this message finds you well. Upon reviewing your error logs, we have identified an issue involving excessive database requests initiated by the WooCommerce plugin. It appears that this problem may have arisen following recent updates to the WooCommerce database.
Please note that this issue is not associated with our theme. Therefore, we recommend reaching out to your hosting provider, as they may be able to resolve this issue from their end. Alternatively, you may wish to contact WooCommerce support directly for assistance.
It is important to address this matter promptly, as the error logs indicate that these requests are being recorded every few minutes. For your reference, we have attached examples of these errors in the private area below.
Thank you for your immediate attention to this matter. Should you have any further questions, please do not hesitate to contact us.
Best regards,
Jack Richardson
8Theme’s Team
okay I’ll ask them
Hello @Pusat Pneumatic,
No, we didn’t do anything on your server or web-site. We just analyzed the possible reason of your request and sent details in previous reply.
Kind regards, Jack Richardson
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