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High server CPU usage with the xstore on Woocommerce + elementor

This topic has 8 replies, 3 voices, and was last updated 7 hours, 57 minutes ago ago by Kruczek WebHouse

Kruczek WebHouse

Participant

June 29, 2024 at 09:38

Hello, I have a problem with the store on xstore. Unfortunately, since June 19, my hosting CPU usage has been at 100% all the time. After turning off xstore, the problem disappears. What can I check? Everything is updated to the latest version.

#402325 Copied Theme version: 9.3.14

7 Answers

Rose Tyler

Support staff

June 29, 2024 at 09:53

Hello Kruczek WebHouse,

Thank you for reaching out to us.

Thank you for reaching out to us with your concern. We understand the importance of ensuring smooth operation of your store and we apologize for any inconvenience caused by the high CPU usage.

To assist you effectively, could you please provide us with the following details:
– The specific activities or features being utilized when the CPU usage increases.
– Any error messages or logs that you might have noticed during this time.
– Provide us with temporary wp-admin and FTP access.

This information will help our technical team to diagnose the issue accurately and provide a suitable solution.

Best Regards,
8Theme’s Team

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Kruczek WebHouse

Participant

June 29, 2024 at 09:59

I am sending access.

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Kruczek WebHouse

Participant

June 29, 2024 at 10:13

This is graph

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Rose Tyler

Support staff

June 30, 2024 at 13:21

Hello Kruczek WebHouse,

Could you please test the results with these archives – https://we.tl/t-qpg5ihtSQ7 ?

Best Regards,
8Theme’s Team

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Kruczek WebHouse

Participant

June 30, 2024 at 18:41

Still the same.

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Jack Richardson

Support staff

July 1, 2024 at 13:26

Dear @Kruczek WebHouse,

I hope this message finds you well. We have identified several factors contributing to the high CPU usage on your website and would like to offer some guidance to help address these issues.

1. **Plugin Activity**: Our analysis shows that your site is currently running approximately 32 active plugins, as illustrated here: https://prnt.sc/q9p8EvBjoCK3. Each plugin executes its own code, which can significantly impact CPU performance. Please, use the really need ones and deactivate others.

2. **Optimization Recommendations**: We recommend reviewing the following article, which provides valuable insights into optimizing your website settings to enhance CPU efficiency: https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website.

3. **Third-Party Plugin Errors**: After installing the Query Monitor plugin, we have detected several errors originating from third-party plugins. Details can be found here: https://prnt.sc/LGhIOpt831Yj.

To further investigate and mitigate the high CPU usage, we kindly request that you contact your hosting provider for detailed information regarding the CPU usage. Specifically, it would be beneficial to obtain a list of functions and features that are consuming the most resources.

We appreciate your prompt attention to this matter and are here to assist you with any further questions or concerns.

Best Regards,
Jack Richardson
8Theme’s Team

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Kruczek WebHouse

Participant

July 2, 2024 at 12:44

I’m sending data.more plugins can no longer be disabled – everything is needed. photo optimization is done. cache has now been disabled – no difference. only after disabling xstore the problem disappears.

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Tagged: cpu usage solution, elementor optimization, high cpu usage wordpress, server load reduction, wordpress woocommerce performance, xstore elementor issues, xstore woocommerce theme
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