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High usage CPU - by cosmiquestudio - on WordPress WooCommerce support

This topic has 69 replies, 4 voices, and was last updated 6 months ago ago by Rose Tyler

Rose Tyler

Support staff

November 14, 2021 at 08:33

Hello,

We need FTP access to be able to help you. Contact your hosting provider and ask for FTP host, FTP username, FTP password, and port.

Regards

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cosmiquestudio

Participant

November 14, 2021 at 11:19

Ok, I’ll give you that information shortly.

Another question, I want to add javascript code to the footer. Where can I do this? It allows CSS but not js.

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Rose Tyler

Support staff

November 14, 2021 at 11:32

What exactly code do you want to add?

Regards

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cosmiquestudio

Participant

November 14, 2021 at 11:33

making footer accordions for mobil.

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Rose Tyler

Support staff

November 14, 2021 at 13:13

You can use an additional plugin, like Insert Headers and Footers or add custom.js file inside child theme, here is an example – https://www.8theme.com/topic/styling-single-product-page-product-image-slider/#post-224893

Regards

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cosmiquestudio

Participant

November 19, 2021 at 18:06

Hi, I want to return the theme.

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Olga Barlow

Support staff

November 19, 2021 at 22:31

Hello,

You can submit refund request here https://themeforest.net/refund_requests/new
May we know the reason of the refund?

Regards

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Telmo Baldaia

Participant

June 21, 2024 at 09:29

Can you please tell me how you resolved the CPU usage to 100%? Thank you

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Rose Tyler

Support staff

June 21, 2024 at 12:21

Hello Telmo Baldaia,

Thank you for contacting us and for using XStore.

The latest reply in this thread was in 2021, please open up a new topic for your question.

1. Please send some screenshots.
2. Install Query Monitor and check its indicators.
3. Also, review the system requirements – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
4. Provide URL, temporary wp-admin and FTP access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

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Tagged: fast cpu performance, high usage cpu, optimized cpu performance, optimized performance, woocommerce themes, woocommerce wordpress themes, wordpress themes
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