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Hola! Compre la plantilla pero tengo problemas

This topic has 24 replies, 3 voices, and was last updated 2 years, 3 months ago ago by Tony Rodriguez

  • Avatar: Ms Morbenia Morbeck
    Ms Morbenia Morbeck
    Participant
    December 6, 2022 at 01:08

    No sé inglés, no sé traducir, no sé manipular los comandos.
    Acabé malogrando el menu retina.
    Por favor ayúdeme a ponerla en el lugar.
    Además me gustaría cambiar los colores a negro y ese tono de amarillo: #FDBE01

    Además no sé exportar las actualizaciones.

    Please, contact administrator
    for this information.
    #340615 Copied Theme version: 16078294843278725
    23 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 6, 2022 at 12:17

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.
    Please describe your requests in more detail.
    Colors of the header can be changed via Header Builder > Top header > https://prnt.sc/rr55uHjS5nuT , Bottom header, and so on.
    About theme update and Core plugin update you can read here – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    #340684 Copied
    Avatar: Ms Morbenia Morbeck
    Ms Morbenia Morbeck
    Participant
    December 7, 2022 at 23:51

    Dear sirs, good morning!
    One question: is there any way to block the photos so that people can’t download them without our permission?
    We appreciate your response.

    #340859 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 8, 2022 at 05:30

    Hello, @Ms Morbenia Morbeck,

    Unfortunately, there is no such option in our theme for it, you can try to follow the instructions written in the below-given article and thread:

    https://wordpress.org/support/topic/how-to-stop-copying-and-downloading-of-images/#:~:text=Right%2Dclicking%20on%20an%20image,additions%20to%20secure%20your%20pages.

    https://www.wpbeginner.com/beginners-guide/4-ways-to-prevent-image-theft-in-wordpress/

    Regards 8Themes Team.

    #340873 Copied
    Avatar: Ms Morbenia Morbeck
    Ms Morbenia Morbeck
    Participant
    December 8, 2022 at 14:40

    Thank you, another question: How to remove an advertisement that is attached to the topic at the top, please?

    #340939 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2022 at 15:55

    Hello,

    You’re welcome!
    Go to Appearance > Widgets > delete static block from the Header Banner area.

    Regards

    #340951 Copied
    Avatar: Ms Morbenia Morbeck
    Ms Morbenia Morbeck
    Participant
    December 8, 2022 at 17:56

    You’re the best! Thank you very much for your attention and support. I’ll try.

    #340960 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2022 at 20:45

    Thanks. Have a nice day!

    Regards

    #340971 Copied
    Avatar: Ms Morbenia Morbeck
    Ms Morbenia Morbeck
    Participant
    December 9, 2022 at 00:38

    I love being able to count on your support and attention.
    One question please: There is a block in the index, with an advertisement with orange borders that I cannot change to another color, I can change the photo or the text so little. Where can I do it please?
    Thanks a lot

    #340989 Copied
    Avatar: Ms Morbenia Morbeck
    Ms Morbenia Morbeck
    Participant
    December 9, 2022 at 04:25

    Sorry, what is the Slider Revolution license key please? Thank you

    #340991 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 9, 2022 at 06:23

    Hello, @Ms Morbenia Morbeck,

    1. Could you please share the screenshot of that block and border so that I will check and assist you accordingly?

    2. As mentioned in our docs, we do not provide activation keys for plugins – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/ . Bundled plugins do not come with personal licenses, read here https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
    Also, read this topic, please – https://www.8theme.com/topic/slider-revolution-doesnt-allow-to-add-new-module-from-template/
    “Revolution sliders from XStore Demos” you can download from this page – https://www.8theme.com/downloads/, that’s all, unfortunately.
    We hope for your understanding.

    Regards 8Themes Team.

    #341000 Copied
    Avatar: Ms Morbenia Morbeck
    Ms Morbenia Morbeck
    Participant
    December 9, 2022 at 20:09

    Hi

    Please, link block https://postimg.cc/hQxJdNwb
    I need to change the color of this border, as well as the photo.
    Thanks.

    #341095 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 10, 2022 at 06:09

    Hello, @Ms Morbenia Morbeck,

    I have just checked your site now and the color is already changed to black, here is the screenshot: https://postimg.cc/H8DcW8Y2 so it must be the cache issue at your end nothing else. Try to clear the cache and check back.

    Regards 8Themes Team.

    #341115 Copied
    Avatar: Ms Morbenia Morbeck
    Ms Morbenia Morbeck
    Participant
    December 12, 2022 at 16:09

    Yes, thank you very much.

    #341272 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2022 at 16:11

    Hello,

    Is there anything else we can help you with?

    Regards

    #341274 Copied
    Avatar: Ms Morbenia Morbeck
    Ms Morbenia Morbeck
    Participant
    December 12, 2022 at 18:21

    Hello! I really appreciate your support and attention. Excellent!
    Please tell me what is the weight of the insole that XSTORE buys please. I have space problems in my hosting. Do I need to buy more space? Do you sell hosting please?

    #341286 Copied
    Avatar: Ms Morbenia Morbeck
    Ms Morbenia Morbeck
    Participant
    December 13, 2022 at 02:59

    null

    Hello Miss Rosa!
    I hope you are in good health.
    Please help me edit this static block. I can’t find it. Thank you

    #341295 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 13, 2022 at 06:31

    Hello, @Ms Morbenia Morbeck ,

    1. In this screenshot, the red one is the minimum requirement to use the theme and in the green box I suggest you to set it like this for the smooth working of the theme, this is my test site screenshot: https://postimg.cc/tss4KttG

    You can use this hosting: https://www.siteground.com/index.htm?afcode=37f764ca72ceea208481db0311041c62

    2. I am sorry I am not able to see the screenshot you provided, could you please share the screenshot again via this URL: https://postimages.org/ so that I will check it and help you out accordingly?

    Regards 8Themes Team.

    #341304 Copied
    Avatar: Ms Morbenia Morbeck
    Ms Morbenia Morbeck
    Participant
    December 14, 2022 at 16:56

    I am very grateful to you for your support. Excellent! Thanks for the support.
    I loved the value of ecommerce hosting.

    I’ll pass you the photo of the problem I’m having: https://i.postimg.cc/25PYwvR2/ed.jpg

    Thank you

    #341472 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 15, 2022 at 05:30

    Hello, @Ms Morbenia Morbeck ,

    That is actually the short description of the product and if you want to change/remove/modify it, you have to edit the product and change from the short description section, please see the below-given screenshots:

    https://postimg.cc/VdLw2rWX
    https://postimg.cc/BjLrGxLP

    Regards 8Themes Team.

    #341496 Copied
    Avatar: Ms Morbenia Morbeck
    Ms Morbenia Morbeck
    Participant
    December 15, 2022 at 23:38

    I really appreciate your support.
    But please, I still need you.
    I want to standardize this page, to later upload the other products.

    How do I change GTIN and translate CATEGORY?
    https://i.postimg.cc/tJLcLqYd/GTI.jpg

    How do I add more buttons here?
    https://i.postimg.cc/Rh38s6VV/botone.jpg

    Thank you

    #341607 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 16, 2022 at 10:20

    Hello, @Ms Morbenia Morbeck,

    1. GTIN: You have to change/translate it into the Theme language files: https://ibb.co/pyfHtcf https://ibb.co/Wt3LGBX

    2. Category: You have to change/translate it into the Theme language files: https://ibb.co/fDB5hpn https://ibb.co/7rvkNXm

    3. How to rename the default WooCommerce product data tabs, please read and follow the instructions written in the official Woo article here: https://woocommerce.com/document/editing-product-data-tabs/#section-2

    4. You can set more tabs from Xstore >> Theme Settings >> WooCommerce >> Single Product Builder >> Tabs https://postimg.cc/q63jrtWp as per your requirements.

    Regards 8Themes Team.

    #341641 Copied
    Avatar: Ms Morbenia Morbeck
    Ms Morbenia Morbeck
    Participant
    December 16, 2022 at 18:48

    thank you

    #341686 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 17, 2022 at 05:10

    Hello, @Ms Morbenia Morbeck,

    Most Welcome 🙂

    If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.
    Have a great day 🙂

    Topic Closed.
    Regards 8Themes Team.

    #341695 Copied

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