Home page broken on first visit - by Polar Coatings

Hi, I have done that and the below is what has come back on the debug log but I don’t fully understand it all or what to do.

[28-Feb-2020 11:20:14 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 194

[28-Feb-2020 11:20:14 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 195

[28-Feb-2020 11:20:14 UTC] PHP Notice: Undefined index: line in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 196

[28-Feb-2020 11:20:14 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/collectors/php_errors.php on line 72

[28-Feb-2020 11:20:14 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 194

[28-Feb-2020 11:20:14 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 195

[28-Feb-2020 11:20:14 UTC] PHP Notice: Undefined index: line in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 196

[28-Feb-2020 11:20:14 UTC] PHP Notice: Undefined index: line in /srv/htdocs/wp-content/plugins/query-monitor/collectors/php_errors.php on line 72

[28-Feb-2020 11:20:14 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 194

[28-Feb-2020 11:20:14 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 195

[28-Feb-2020 11:20:14 UTC] PHP Notice: Undefined index: line in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 196

[28-Feb-2020 11:20:14 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/collectors/php_errors.php on line 72

[28-Feb-2020 11:20:14 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 194

[28-Feb-2020 11:20:14 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 195

[28-Feb-2020 11:20:14 UTC] PHP Notice: Undefined index: line in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 196

[28-Feb-2020 11:20:14 UTC] PHP Notice: Undefined index: line in /srv/htdocs/wp-content/plugins/query-monitor/collectors/php_errors.php on line 72

[28-Feb-2020 11:20:14 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 194

[28-Feb-2020 11:20:14 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 195

[28-Feb-2020 11:20:14 UTC] PHP Notice: Undefined index: line in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 196

[28-Feb-2020 11:20:14 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/collectors/php_errors.php on line 72

[28-Feb-2020 11:20:14 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 194

[28-Feb-2020 11:20:14 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 195

[28-Feb-2020 11:20:14 UTC] PHP Notice: Undefined index: line in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 196

[28-Feb-2020 11:20:14 UTC] PHP Notice: Undefined index: line in /srv/htdocs/wp-content/plugins/query-monitor/collectors/php_errors.php on line 72

[28-Feb-2020 11:20:14 UTC] PHP Fatal error: Uncaught Error: Call to a member function get_average_rating() on null in /wordpress/plugins/woocommerce/3.9.2/templates/loop/rating.php:28

Stack trace:

#0 /wordpress/plugins/woocommerce/3.9.2/includes/wc-core-functions.php(249): include()

#1 /wordpress/plugins/woocommerce/3.9.2/includes/wc-template-functions.php(1293): wc_get_template(‘loop/rating.php’)

#2 /wordpress/core/5.3.2/wp-includes/class-wp-hook.php(288): woocommerce_template_loop_rating(”)

#3 /wordpress/core/5.3.2/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(”, Array)

#4 /wordpress/core/5.3.2/wp-includes/plugin.php(478): WP_Hook->do_action(Array)

#5 /srv/htdocs/wp-content/themes/royal/woocommerce/content-product-slider.php(210): do_action(‘woocommerce_aft…’)

#6 /wordpress/core/5.3.2/wp-includes/template.php(724): require(‘/srv/htdocs/wp-…’)

#7 /wordpress/plugins/woocommerce/3.9.2/includes/wc-core-functions.php(195): load_template(‘/srv/htdocs/wp-…’, false)

#8 /srv/htdocs/wp-content/themes/royal/framework/theme-functions.php(2679): wc_get_template_part(‘content’, ‘product-slider’)

#9 /srv/htdocs/wp-content/plugins/royal-core/inc/shortcodes/etheme_products.php(187): etheme_create_slider(Array, Array)

#10 /wordpress/core/5.3.2/wp-includes/shortcodes.php(325): etheme_products_shortcodes(Array, ”, ‘etheme_products’)

#11 [internal function]: do_shortcode_tag(Array)

#12 /wordpress/core/5.3.2/wp-includes/shortcodes.php(199): preg_replace_callback(‘/\\[(\\[?)(ultima…’, ‘do_shortcode_ta…’, ‘[vc_column_text…’)

#13 /srv/htdocs/wp-content/plugins/js_composer/include/helpers/helpers.php(240): do_shortcode(‘[vc_column_text…’)

#14 /srv/htdocs/wp-content/plugins/js_composer/include/templates/shortcodes/vc_column.php(94): wpb_js_remove_wpautop(‘[vc_column_text…’)

#15 /srv/htdocs/wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(267): require(‘/srv/htdocs/wp-…’)

#16 /srv/htdocs/wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(244): WPBakeryShortCode->loadTemplate(Array, ‘[vc_column_text…’)

#17 /srv/htdocs/wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(362): WPBakeryShortCode->content(Array, ‘[vc_column_text…’)

#18 /srv/htdocs/wp-content/plugins/js_composer/include/helpers/helpers.php(1316): WPBakeryShortCode->output(Array, ‘[vc_column_text…’)

#19 /wordpress/core/5.3.2/wp-includes/shortcodes.php(325): vc_do_shortcode(Array, ‘[vc_column_text…’, ‘vc_column’)

#20 [internal function]: do_shortcode_tag(Array)

#21 /wordpress/core/5.3.2/wp-includes/shortcodes.php(199): preg_replace_callback(‘/\\[(\\[?)(ultima…’, ‘do_shortcode_ta…’, ‘[vc_column css=…’)

#22 /srv/htdocs/wp-content/plugins/js_composer/include/helpers/helpers.php(240): do_shortcode(‘[vc_column css=…’)

#23 /srv/htdocs/wp-content/plugins/js_composer/include/templates/shortcodes/vc_row.php(156): wpb_js_remove_wpautop(‘[vc_column css=…’)

#24 /srv/htdocs/wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(267): require(‘/srv/htdocs/wp-…’)

#25 /srv/htdocs/wp-content/plugins/js_composer/include/classes/shortcodes/vc-row.php(40): WPBakeryShortCode->loadTemplate(Array, ‘[vc_column css=…’)

#26 /srv/htdocs/wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(362): WPBakeryShortCode_Vc_Row->content(Array, ‘[vc_column css=…’)

#27 /srv/htdocs/wp-content/plugins/js_composer/include/helpers/helpers.php(1316): WPBakeryShortCode->output(”, ‘[vc_column css=…’)

#28 /wordpress/core/5.3.2/wp-includes/shortcodes.php(325): vc_do_shortcode(”, ‘[vc_column css=…’, ‘vc_row’)

#29 [internal function]: do_shortcode_tag(Array)

#30 /wordpress/core/5.3.2/wp-includes/shortcodes.php(199): preg_replace_callback(‘/\\[(\\[?)(ultima…’, ‘do_shortcode_ta…’, ‘

[vc_row][vc_…’)

#31 /wordpress/core/5.3.2/wp-includes/class-wp-hook.php(288): do_shortcode(‘

[vc_row][vc_…’)

#32 /wordpress/core/5.3.2/wp-includes/plugin.php(206): WP_Hook->apply_filters(‘

[vc_row][vc_…’, Array)

#33 /wordpress/core/5.3.2/wp-includes/post-template.php(253): apply_filters(‘the_content’, ‘

[vc_row][vc_…’)

#34 /srv/htdocs/wp-content/themes/royal/page.php(47): the_content()

#35 /wordpress/core/5.3.2/wp-includes/template-loader.php(98): include(‘/srv/htdocs/wp-…’)

#36 /wordpress/core/5.3.2/wp-blog-header.php(19): require_once(‘/wordpress/core…’)

#37 /wordpress/core/5.3.2/index.php(17): require(‘/wordpress/core…’)

#38 {main}

Next Exception: Call to a member function get_average_rating() on null in /srv/htdocs/wp-content/plugins/query-monitor/collectors/php_errors.php:82

Stack trace:

#0 [internal function]: QM_Collector_PHP_Errors->exception_handler(Object(Error))

#1 {main}

thrown in /srv/htdocs/wp-content/plugins/query-monitor/collectors/php_errors.php on line 82

[28-Feb-2020 11:21:18 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 194

[28-Feb-2020 11:21:18 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 195

[28-Feb-2020 11:21:18 UTC] PHP Notice: Undefined index: line in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 196

[28-Feb-2020 11:21:18 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/collectors/php_errors.php on line 72

[28-Feb-2020 11:21:18 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 194

[28-Feb-2020 11:21:18 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 195

[28-Feb-2020 11:21:18 UTC] PHP Notice: Undefined index: line in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 196

[28-Feb-2020 11:21:18 UTC] PHP Notice: Undefined index: line in /srv/htdocs/wp-content/plugins/query-monitor/collectors/php_errors.php on line 72

[28-Feb-2020 11:21:18 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 194

[28-Feb-2020 11:21:18 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 195

[28-Feb-2020 11:21:18 UTC] PHP Notice: Undefined index: line in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 196

[28-Feb-2020 11:21:18 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/collectors/php_errors.php on line 72

[28-Feb-2020 11:21:18 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 194

[28-Feb-2020 11:21:18 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 195

[28-Feb-2020 11:21:18 UTC] PHP Notice: Undefined index: line in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 196

[28-Feb-2020 11:21:18 UTC] PHP Notice: Undefined index: line in /srv/htdocs/wp-content/plugins/query-monitor/collectors/php_errors.php on line 72

[28-Feb-2020 11:21:18 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 194

[28-Feb-2020 11:21:18 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 195

[28-Feb-2020 11:21:18 UTC] PHP Notice: Undefined index: line in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 196

[28-Feb-2020 11:21:18 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/collectors/php_errors.php on line 72

[28-Feb-2020 11:21:18 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 194

[28-Feb-2020 11:21:18 UTC] PHP Notice: Undefined index: file in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 195

[28-Feb-2020 11:21:18 UTC] PHP Notice: Undefined index: line in /srv/htdocs/wp-content/plugins/query-monitor/classes/Backtrace.php on line 196

[28-Feb-2020 11:21:18 UTC] PHP Notice: Undefined index: line in /srv/htdocs/wp-content/plugins/query-monitor/collectors/php_errors.php on line 72

[28-Feb-2020 11:21:18 UTC] PHP Fatal error: Uncaught Error: Call to a member function get_average_rating() on null in /wordpress/plugins/woocommerce/3.9.2/templates/loop/rating.php:28

Stack trace:

#0 /wordpress/plugins/woocommerce/3.9.2/includes/wc-core-functions.php(249): include()

#1 /wordpress/plugins/woocommerce/3.9.2/includes/wc-template-functions.php(1293): wc_get_template(‘loop/rating.php’)

#2 /wordpress/core/5.3.2/wp-includes/class-wp-hook.php(288): woocommerce_template_loop_rating(”)

#3 /wordpress/core/5.3.2/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(”, Array)

#4 /wordpress/core/5.3.2/wp-includes/plugin.php(478): WP_Hook->do_action(Array)

#5 /srv/htdocs/wp-content/themes/royal/woocommerce/content-product-slider.php(210): do_action(‘woocommerce_aft…’)

#6 /wordpress/core/5.3.2/wp-includes/template.php(724): require(‘/srv/htdocs/wp-…’)

#7 /wordpress/plugins/woocommerce/3.9.2/includes/wc-core-functions.php(195): load_template(‘/srv/htdocs/wp-…’, false)

#8 /srv/htdocs/wp-content/themes/royal/framework/theme-functions.php(2679): wc_get_template_part(‘content’, ‘product-slider’)

#9 /srv/htdocs/wp-content/plugins/royal-core/inc/shortcodes/etheme_products.php(187): etheme_create_slider(Array, Array)

#10 /wordpress/core/5.3.2/wp-includes/shortcodes.php(325): etheme_products_shortcodes(Array, ”, ‘etheme_products’)

#11 [internal function]: do_shortcode_tag(Array)

#12 /wordpress/core/5.3.2/wp-includes/shortcodes.php(199): preg_replace_callback(‘/\\[(\\[?)(ultima…’, ‘do_shortcode_ta…’, ‘[vc_column_text…’)

#13 /srv/htdocs/wp-content/plugins/js_composer/include/helpers/helpers.php(240): do_shortcode(‘[vc_column_text…’)

#14 /srv/htdocs/wp-content/plugins/js_composer/include/templates/shortcodes/vc_column.php(94): wpb_js_remove_wpautop(‘[vc_column_text…’)

#15 /srv/htdocs/wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(267): require(‘/srv/htdocs/wp-…’)

#16 /srv/htdocs/wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(244): WPBakeryShortCode->loadTemplate(Array, ‘[vc_column_text…’)

#17 /srv/htdocs/wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(362): WPBakeryShortCode->content(Array, ‘[vc_column_text…’)

#18 /srv/htdocs/wp-content/plugins/js_composer/include/helpers/helpers.php(1316): WPBakeryShortCode->output(Array, ‘[vc_column_text…’)

#19 /wordpress/core/5.3.2/wp-includes/shortcodes.php(325): vc_do_shortcode(Array, ‘[vc_column_text…’, ‘vc_column’)

#20 [internal function]: do_shortcode_tag(Array)

#21 /wordpress/core/5.3.2/wp-includes/shortcodes.php(199): preg_replace_callback(‘/\\[(\\[?)(ultima…’, ‘do_shortcode_ta…’, ‘[vc_column css=…’)

#22 /srv/htdocs/wp-content/plugins/js_composer/include/helpers/helpers.php(240): do_shortcode(‘[vc_column css=…’)

#23 /srv/htdocs/wp-content/plugins/js_composer/include/templates/shortcodes/vc_row.php(156): wpb_js_remove_wpautop(‘[vc_column css=…’)

#24 /srv/htdocs/wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(267): require(‘/srv/htdocs/wp-…’)

#25 /srv/htdocs/wp-content/plugins/js_composer/include/classes/shortcodes/vc-row.php(40): WPBakeryShortCode->loadTemplate(Array, ‘[vc_column css=…’)

#26 /srv/htdocs/wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(362): WPBakeryShortCode_Vc_Row->content(Array, ‘[vc_column css=…’)

#27 /srv/htdocs/wp-content/plugins/js_composer/include/helpers/helpers.php(1316): WPBakeryShortCode->output(”, ‘[vc_column css=…’)

#28 /wordpress/core/5.3.2/wp-includes/shortcodes.php(325): vc_do_shortcode(”, ‘[vc_column css=…’, ‘vc_row’)

#29 [internal function]: do_shortcode_tag(Array)

#30 /wordpress/core/5.3.2/wp-includes/shortcodes.php(199): preg_replace_callback(‘/\\[(\\[?)(ultima…’, ‘do_shortcode_ta…’, ‘

[vc_row][vc_…’)

#31 /wordpress/core/5.3.2/wp-includes/class-wp-hook.php(288): do_shortcode(‘

[vc_row][vc_…’)

#32 /wordpress/core/5.3.2/wp-includes/plugin.php(206): WP_Hook->apply_filters(‘

[vc_row][vc_…’, Array)

#33 /wordpress/core/5.3.2/wp-includes/post-template.php(253): apply_filters(‘the_content’, ‘

[vc_row][vc_…’)

#34 /srv/htdocs/wp-content/themes/royal/page.php(47): the_content()

#35 /wordpress/core/5.3.2/wp-includes/template-loader.php(98): include(‘/srv/htdocs/wp-…’)

#36 /wordpress/core/5.3.2/wp-blog-header.php(19): require_once(‘/wordpress/core…’)

#37 /wordpress/core/5.3.2/index.php(17): require(‘/wordpress/core…’)

#38 {main}

Next Exception: Call to a member function get_average_rating() on null in /srv/htdocs/wp-content/plugins/query-monitor/collectors/php_errors.php:82

Stack trace:

#0 [internal function]: QM_Collector_PHP_Errors->exception_handler(Object(Error))

#1 {main}

thrown in /srv/htdocs/wp-content/plugins/query-monitor/collectors/php_errors.php on line 82

Hi,

I have disables the Query Monitor and the problem is still happening. After deactivating all plugins to test if one wasn’t working, it seems to be the Royal Core plugin that is causing the problem. When deactivated the site works fine. The only problem is now that none of the shortcodes work.

Many Thanks

Hi,

No, it isn’t fixed. It seems to be an intermittent issue. Sometimes it works when you refresh a page.

https://prnt.sc/r923bk

Many Thanks

Hi,

I have just tried to make all static blocks on the product pages a draft and the site came up with an error. WordPress emailed the following.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.3.2
Current theme: Polar Coatings Child | Royal (version 0.0.1)
Current plugin: (version )
PHP version 7.3.15

Error Details
=============
An error of type E_ERROR was caused in line 748 of the file /srv/htdocs/wp-content/themes/royal/framework/woo.php. Error message: Uncaught Error: Call to a member function get_cart_subtotal() on null in /srv/htdocs/wp-content/themes/royal/framework/woo.php:748
Stack trace:
#0 /srv/htdocs/wp-content/plugins/royal-core/inc/shortcodes/et_top_cart.php(37): etheme_cart_items()
#1 /wordpress/core/5.3.2/wp-includes/shortcodes.php(325): et_top_cart_shortcode(”, ”, ‘et_top_cart’)
#2 [internal function]: do_shortcode_tag(Array)
#3 /wordpress/core/5.3.2/wp-includes/shortcodes.php(199): preg_replace_callback(‘/\\[(\\[?)(et_top…’, ‘do_shortcode_ta…’, ‘[vc_row][vc_…’)
#4 /wordpress/core/5.3.2/wp-includes/class-wp-hook.php(288): do_shortcode(‘[vc_row][vc_…’)
#5 /wordpress/core/5.3.2/wp-includes/plugin.php(206): WP_Hook->apply_filters(‘[vc_row][vc_…’, Array)
#6 /srv/htdocs/wp-content/plugins/wordpress-seo/admin/links/class-link-watcher.php(140): apply_filters(‘the_content’, ‘[vc_row][vc_col…’)
#7 /srv/htdocs/wp-content/plugins/wordpress-seo/admin/links/class-link-watcher.php(82): WPSEO_Link_Watcher->process(26715, ‘[vc_row][vc_col…’)
#8 /wordpress/core/5.3.2/wp-includes/class-wp-hook.php(290): WPSEO_Link_Watcher->save_post(26715, Object(WP_Post))
#9 /wordpress/core/5.3.2/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array)
#10 /wordpress/core/5.3.2/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
#11 /wordpress/core/5.3.2/wp-includes/post.php(4120): do_action(‘save_post’, 26715, Object(WP_Post), true)
#12 /wordpress/core/5.3.2/wp-includes/post.php(4197): wp_insert_post(Array, false)
#13 /wordpress/core/5.3.2/wp-admin/includes/post.php(623): wp_update_post(Array)
#14 /wordpress/core/5.3.2/wp-admin/edit.php(174): bulk_edit_posts(Array)
#15 {main}
thrown

Many Thanks

Hi,

I have just checked the website and the original issue is still happening.

I have just checked the log and below is everything that is stated on the dashboard.

Many Thanks