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Home page layout issues after installing demo theme

This topic has 20 replies, 3 voices, and was last updated 2 hours, 31 minutes ago ago by Andrew Mitchell

Terpsauce

Participant

February 19, 2025 at 22:07

Hello, I installed the demo theme and have been enjoying the ease of use.

However the middle of the home page has a layout issue. It appears different to the demo.

I have attached screens for reference,

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#434805 Copied Theme version: 9.4.7

19 Answers

Tony Rodriguez

Support staff

February 20, 2025 at 04:53

Hello, @Terpsauce,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://paste.pics/SOGEQ

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache & Optimizer plugins), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/
https://www.8theme.com/documentation/xstore/theme-installation/theme-installation/

3/ Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version.

Do not import a few versions altogether, it will create a mess.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

#434809 Copied

Terpsauce

Participant

February 20, 2025 at 10:10

Hello

Memory limit is already set to allow ore than 512.

Execution Time and Max Input Vars cannot be changed.

Php Version is Above 8.2 Already.

I appreciate the advice however the server settings are not the issue here, because I have already paid $50 in the past to have this theme tested by your team on my server. and it displayed fine with no issues.

Here is the demo site I paid for 8theme to test In the past, and it displays correctly, same server.

https://staging8.theundergroundmarketplace.com

I will provide you with the login details do you can amend this issue.

With regards to demo, this theme was installed on a fresh installation and was the first/only theme, no conflicts.

Please note, this is the only section on the theme that isn’t displaying correctly. I just need the banners to be laid out how the theme implied.

Thanks

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#434846 Copied

Tony Rodriguez

Support staff

February 20, 2025 at 11:25

Hello, @Terpsauce,

Thank you for providing access to the WordPress admin panel.

We are pleased to inform you that your issue has been successfully resolved. Kindly check your website after clearing your browser cache to see the updates.

We have edited the page and inserted the banner using XStudio. You can find more details about this feature here:
https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

We hope this helps. Please feel free to reach out if you need any further assistance.

Best regards,
8Theme Team

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#434855 Copied

Terpsauce

Participant

February 20, 2025 at 12:26

Hello, appreciate the effort. I have received the the changes on desktop and can see that the area I have mentioned is looking good . However whatever tech age to have made has completely messed up the whole page n mobile, including changing font styles etc.

Please undo all changes and start again. You need to appreciate that I am the only person making changes to this site, and it is being build from scratch and I check everything before I finalise a page. The issues which I have have just highlighted are not a result of any changes that have been made by myself and these issues have only appeared after you have made changes . Please revert it ,

#434859 Copied

Terpsauce

Participant

February 20, 2025 at 12:28

I’ve attached the mess I’ve been left with. Looks nothing like the demo now. Please undo all the changes and we can fix this step by step while ensuring that it’s The only part modified, not the rest of the site

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#434860 Copied

Terpsauce

Participant

February 20, 2025 at 12:31

Yeah I just refreshed after cache. The whole website has been altered now and is a complete mess. Please undo everything you have just done. And we can start again while I am monitoring the changes . Because the whole website is a mess now after these changes

#434861 Copied

Terpsauce

Participant

February 20, 2025 at 12:31

And I can’t continue working until it’s reverted.

#434862 Copied

Terpsauce

Participant

February 20, 2025 at 12:32

Desktop screenshot

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#434863 Copied

Terpsauce

Participant

February 20, 2025 at 12:37

Single product page is now also missing. Cannot view products.

#434864 Copied

Tony Rodriguez

Support staff

February 20, 2025 at 12:51

Hello, Terpsauce,

Thank you for your response.

1. We would like to clarify that we have not made any changes or modifications to your website, except for inserting pre-built banners using XStudio.

2. We have thoroughly checked your website on both a Windows laptop and an Android mobile device, and we did not encounter any issues. For your reference, we have recorded a video demonstrating our findings, which you can view in the private content area.

We kindly request that you clear your browser cache and server cache, then check your website again. Alternatively, you may try accessing your website using a fresh browser. We hope this helps resolve the issue.

If the issue persists, please disable the CDN or server cache and provide private screenshots. Additionally, let us know the specific device on which you are experiencing the issue so that we can investigate further and assist you accordingly.

Should you require any further assistance, please do not hesitate to reach out.

**Best regards,**
8Theme Team

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#434869 Copied

Terpsauce

Participant

February 20, 2025 at 13:06

Hello,

Changes were showing after the cache reset on multiple browsers. however have now been reverted somehow.

The layout of the banner you have inserted is still experiencing some layout/sizing issues.

I am on a temp device, so do not have photoshop to illustrate the errors in details, but I’ve attached two screenshots from desktop and its visible from these that the banners positions/sizing/layout is still ever so slightly off. The left side sticks out more at the top than the bottom, there is also uneven spacing between the banners.

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#434871 Copied

Terpsauce

Participant

February 20, 2025 at 15:42

Just to clarify, I selected this theme because of the initial impression it gave on the layout (in the demo), so I am looking to have it display as the demo suggests, which is why the theme was chosen.

#434880 Copied

Terpsauce

Participant

February 20, 2025 at 15:50

The whole website layout has changed again.

When I chnage the background image for one of the banners you added to the home page, it effects the whole website, rendering it completely useless. I need to be able to modify this section freely using element or without this conflict from destroying everything.

please note I am more than familiar with cache resets, this is not a cache issue, this issue is reoccurring whenever a small edit it made to the banner you have implanted, they cannot be customised without messing up all other sections…….

#434881 Copied

Terpsauce

Participant

February 20, 2025 at 15:51

https://mistera.sg-host.com/

check this mess out, that’s after changing just 1 background image on the banner you put on the home page. they cannot be customised without ruining the whole site.

The banner needs to be work the same as the rest of the site, elementor compatible without conflicts., Thanks

#434882 Copied

Terpsauce

Participant

February 20, 2025 at 15:54

All that has been changed is the background images for this banners. no other settings have been tweaked. when submitted, it conflicts the rest of the website. This banner section you have put on the home page is causing problems everywhere else.

Remember and reset your cache before checking please.

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#434884 Copied

Terpsauce

Participant

February 20, 2025 at 16:05

Mobile view. To clarity, background image was changed . No other settings were changed. This section of website no causes huge conflict with rest of site; including the random change of font / colour. None of these changes should be a result of simple banner change

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#434886 Copied

Terpsauce

Participant

February 20, 2025 at 17:32

Im restoring from back up to undo this and will open a new thread

#434898 Copied

Terpsauce

Participant

February 21, 2025 at 04:21

Just to clarify, as mentioned in next thread, The changes you made here caused a huge glitch with the theme, rendering it completely uneditable with elementor.

I have provided two video proofs in the next thread which perfectly demonstrate the glitch that is reoccurring after these changes were made. One video shows what happens after the changes were made. One video shows how the elementor builder functions (as it should) when backup is restored to the point BEFORE you made these changes.

This issue is not resolved, but I closing this thread as a new one has been opened. Thanks.

#434923 Copied

Andrew Mitchell

Support staff

February 21, 2025 at 04:21

Dear Terpsauce,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#434924 Copied
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The issue related to '‘Home page layout issues after installing demo theme’' has been successfully resolved, and the topic is now closed for further responses

Home page layout issues after installing demo theme

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