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Home page not loading properly need to refresh multi time

This topic has 5 replies, 3 voices, and was last updated 4 weeks ago ago by Andrew Mitchell

EB Collection

Participant

June 30, 2024 at 11:04

Hi,

When opening the site, the images do not load properly and the social icons on top are also missing. It requires multiple refreshes or clearing the cache for them to appear correctly. The product and other pages work well; the issue is only with the homepage. Attached is a picture of how it looks.

Please check and let me know how can i fix this so no need to refresh or clear the cache.

Thank you

Files is visible for topic creator and
support staff only.

#402428 Copied Theme version: 9.3.14

4 Answers

Rose Tyler

Support staff

June 30, 2024 at 11:15

Hello EB Collection,

Thank you for reaching out to us.

We have reviewed your website and did not observe any issues. Could you please inform us which browser you are using? Additionally, ensure that you are on the latest version of the browser.

Since the problem persists on your end, we kindly ask you to perform the following test:
disable all third-party plugins that are not included with XStore
(https://xstore.helpscoutdocs.com/article/36-included-plugins). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issues.

Best Regards,
8Theme’s Team

#402429 Copied

EB Collection

Participant

June 30, 2024 at 11:51

Hi,

1. I tested it on the latest versions of Chrome and Microsoft Edge using Incognito mode. When I refresh multiple times or clear all cache from LiteSpeed, it works well. I have disabled the browser cache from LiteSpeed and cleared the cache. It is showing correctly now. I will monitor the issue, and if it occurs again, I will try disabling the plugins as you suggested.

2. Also, I want to know how I can add fields like the ones in the link I shared. For example, when selecting the “Unstitched” option, it does nothing, but when selecting the “Stitched” option, it shows size options and a custom size option. After selecting “Custom Size,” more fields are displayed to share the size measurements. For reference, I have shared the link.

Thank you.

Please contact administrator
for this information.

#402434 Copied

Rose Tyler

Support staff

June 30, 2024 at 13:07

Hello EB Collection,

We appreciate your prompt response.

We would like to inform you that the functionality you referred to is not available by default in WooCommerce or our theme.
To proceed with this customization, you might need to use additional plugins (contact woocommerce to get suggestions https://wordpress.org/support/plugin/woocommerce/) or some custom coding depending on your specific requirements and current setup.
Should you require personalized customization services, we kindly invite you to submit a request via our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel . This will enable you to engage directly with our team of technicians. Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Best Regards,
8Theme’s Team

#402443 Copied

Andrew Mitchell

Support staff

September 6, 2024 at 14:07

Dear EB Collection,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#413337 Copied
Tagged: fix wordpress loading errors, home page loading issues, improve woocommerce performance, multiple refresh needed, troubleshoot woocommerce problems, woocommerce wordpress templates
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Home page not loading properly need to refresh multi time

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