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HOME PAGE STATIC SLIDER MISSING - by R - on WordPress WooCommerce support

This topic has 19 replies, 3 voices, and was last updated 4 years, 8 months ago ago by Olga Barlow

R

Participant

April 3, 2020 at 14:56

Ever since I updated my theme yesterday my site has crashed!!! I’ve spent 100 hours on my site and I’m very upset!!!
-Home page static slider with products is gone!
-My footer is showing where in place of my products in center of home page
-My css codes you provided me to remove hashtags from showing on blog page are still showing despite the fact that I have removed them 3 times manually and added the custom css code
-My blog page keeps going back to default and showing the content that was there when I purchased the theme. I’ve revised it 3 three times to display how I want it, but it’s gone back all times to default setting mode.
-My footer column 1 disappeared. It had my mailchimp subscribe button feature!!!
-my footer 4th column disappeared!!! (I just went and manually added back)
-My widget padding is back to how it was prior to me adjusting it (I don’t want much space between widgets)

Please, contact administrator
for this information.

#232529 Copied Theme version: XStore Demo Default

18 Answers

Olga Barlow

Support staff

April 3, 2020 at 16:18

Hello,

How did you update theme? Describe your actions step by step, please. You should not deactivate the theme during update!
Because it looks that you disabled theme and then activated it again. Then widgets go out of the correct areas and you need to go to Appearance > Widgets and move them from Inactive area to correct widget areas again https://gyazo.com/c6ec45f6348d4a8edda643743775af05

Regards

#232542 Copied

R

Participant

April 3, 2020 at 19:04

I did share my actions!!!> I reached out to support several times about update not working properly and no one helped me! DISAPPOINTED!!! PLEASE FIX MY HOME SCREEN BACK HOW IT WAS!!! BEFORE THE CRASH UPDATE!!!

#232550 Copied

Olga Barlow

Support staff

April 3, 2020 at 19:26

Hello,

We provided you the link to the video tutorial that clearly explains how to update the theme. Did you watch it?
The update does not crash the site, problems appeared because you switched the theme, this action was not mentioned in the video tutorial. It’s not the support fault, our experts try to help you as much as we can but we can’t build the sites instead of clients.
I have added footer widgets back but unfortunately, I don’t remember all the things that were there because we have tens of clients every day and do not remember all the details of every site. Be very careful when you change something, enable or disable if you don’t have much experience and it would better to reask to be 100% sure that you understand what you do. Hope for your understanding.

Regards

#232555 Copied

R

Participant

April 3, 2020 at 20:13

The paypal donate box goes under foot column 4 (you put it under footer column 2). I fixed everything else EXCEPT my Home page is not fixed! All the features on home page are gone! I had keep the home page as demo theme but added my own images and info to it. The sliders with womens collection, mens collection, and accessories & jewelry are all gone. Can you please fix this???

#232560 Copied

Olga Barlow

Support staff

April 3, 2020 at 21:06

Hello,

Provide us with FTP access to your site. As I can see there is content while editing the page from the backend but it’s disappeared from the frontend only. We need to check the issue in more detail.

Regards

#232566 Copied

R

Participant

April 3, 2020 at 22:37

my site is not working after update theme and plugin. There is a bug core conflict in theme.

Please contact administrator
for this information.

#232577 Copied

R

Participant

April 3, 2020 at 22:57

Here:

Please contact administrator
for this information.

#232578 Copied

Olga Barlow

Support staff

April 4, 2020 at 12:14

Hello,

We found that problem is related to this option http://prntscr.com/rsuuox Once we disable it everything works fine. Our developers are working on your site to find out which part of your product conflicts with that option and causes the error with the product sliders.

By the way, during checking your products we found that you use png images with big resolution and every image takes 3-6Mb – it’s a huge size. Your site will be very slow! Don’t use png format for such images, convert them to jpg and use optimization services in addition, for example, https://tinypng.com/, it will allow you to reduce image size from 5Mb to 200kb, compare https://gyazo.com/fd8d23022e967c1afb44e73e18d73126
You can do this until we fix the problem with the product sliders.

Regards

#232616 Copied

R

Participant

April 4, 2020 at 14:50

Ok great! Also I noticed a couple other issues:
-when I moved the paypal donate button from the footer 2 column over to footer 4th column, I noticed some error message written please see :

-the variation image gallery plugin is not working. When I try to add image variation is not working in my product page:
it still works on previously added products but new products I try to add:

Im still checking other features on these site to make sure it’s all working fine.

Please contact administrator
for this information.

#232621 Copied

Rose Tyler

Support staff

April 4, 2020 at 15:28

Hello,

1) It is recommended to edit widgets via Appearance > Widgets, not via the Customizer.
2) Please provide URLs of mentioned products, so we can take a closer look.
Also, clear browser cache and check how variations gallery works then.
We’ve created a test product on your site – https://www.shoparzo.com/product/new-product/ and all is fine – http://prntscr.com/rsy63e

Regards

#232623 Copied

R

Participant

April 4, 2020 at 16:04

Here is a product:

Please contact administrator
for this information.

#232625 Copied

Rose Tyler

Support staff

April 4, 2020 at 16:08

I do not see the problem – http://prntscr.com/rsydja Please clear all cache and check.

Regards

#232626 Copied

R

Participant

April 5, 2020 at 05:25

Ok I cleared my browser and it went away. Thank you for everything. Im glad everything is mostly back together. I am noticing this error message on update:

Please contact administrator
for this information.

#232649 Copied

Rose Tyler

Support staff

April 5, 2020 at 08:22

WordPress update is independent of our theme, so you can contact WP support or maybe your hosting provider will be able to assist you.

Regards

#232661 Copied

R

Participant

April 5, 2020 at 16:22

Ok I guess? BUT WHY do I have 2/3 Xstore themes in my themes page? I just tried to switch themes to see if the wordpress error message would disappear and now Im confused which xstore theme to activate??? Can you please remove the unneccessary theme?? This is so confusing.

I just tried to activate BOTH to see which one is the correct one and now BOTH of The XSTORE THEMES are NOT HOW I HAVE WORKED OVERTIME to FIX!!! IM TIRED OF TAKING HOURS FIXING MY SITE TO ONLY HAVE FEATURES DISAPPEAR AGAIN!!!!

IM NOT HAPPY WITH YOUR THEME AND SUPPORT WHO DOES A BANDAID JOB AND TRY TO DO BARE MINIMUM TO CORRECT THE ACTUAL PROBLEM! IM VERY UPSET RIGHT NOW!!! FIRST THEME UPDATE MESSED UP MY ENTIRE SITE AND IT TOOK 2 DAYS FOR SUPPORT TO HELP FIX THE PROBLEM AFTER YOU TRIED TO TELL ME TO HAVE MY DEVELOPER FIX IT (WHICH WAS A THEME BUG PROBLEM) TO NOW HAVING WORDPRESS ERROR MESSAGE ON MY UPDATES PAGE AFTER YOU HALF WAY FIXED THE THEME UPDATE PROBLEM. AND NOW I HAVE 3 (COUNTING DEMO) XSTORE THEMES, AND THEMES WITH AN S AT THE END ARE BOTH MESSED UP!!!! THE FOOTER IS MESSED UP AGAIN! COPYRIGHT & FOURTH COLUMNS ARE GONE! BLOG PAGE SIDEBAR WIDGETS ARE GONE AND ITS SHOWING FOOTER. SINGLE PRODUCT PAGE “IN STOCK” MESSAGE IS BACK AFTER I ADDED CSS CODE TO REMOVE.

Please contact administrator
for this information.

#232682 Copied

Olga Barlow

Support staff

April 5, 2020 at 21:14

Hello,

First of all, keep calm and there is no need to write everything using caps because it’s hard to read, just so you know!

1) We have explained to you in the previous topics that widgets are messed up if you switching themes. But you still switch them knowing about results. Is it our fault? Keep the XStore child theme activated and stop switching themes if you don’t want to move widgets again and again. If your widgets are messed up go to Appearance > Widgets and move them from inactive areas to the correct one, for example, https://gyazo.com/a4315b237a3317b8c72f5a3d427a722c
If you are not sure about any option of our theme it would better to ask us and get the answer than do actions without our answer and cause the issue.

2) You have created a few topics with the same questions and different support members began to work on your issue. It caused conflicts, misunderstanding, and delay than speeded up the process (as you probably expected). So, don’t submit multiple topics with the same issues to avoid such situations in the future. Let’s solve issues one by one.

3) We have disabled WP Downgrade plugin, updated your WP to the latest version and there are no errors from your screenshot, so our theme was not the reason of the problem.

4) There is no problem with the “in stock” text. Clear plugin and browser cache if you still see this or provide link to the product with the issue.

5) If you don’t like our theme you can submit refund request https://themeforest.net/refund_requests/new

Regards

#232696 Copied

R

Participant

April 5, 2020 at 21:49

I’m sorry but it’s extremely frustrating. I erased the other themes out of my collection. Now Im showing just child them and other xstore. What is the different between the two xstore themes? Why are both there? I dont want to run into these issues in the future. Also my footer still doesnt look like it did originally and the paypal widgets are out of place on both footer and blog page. My blog page is missing ig, twitter feeds. I will try to fix them again! I actually like the theme minus these few concerns I’ve had.

#232698 Copied

Olga Barlow

Support staff

April 6, 2020 at 14:07

Hello,

Parent theme is the main XStore theme. It’s not allowed to edit theme files and we would not recommend renaming of the theme folder. XStore child is a theme that inherits the functionality of the parent theme. With a child theme, you can make modifications or add additional functionality to the parent theme. The child theme offers the safest and easiest way to modify an existing theme, whether you want to make a few small changes or extensive ones. Detailed information about child theme you can find here https://developer.wordpress.org/themes/advanced-topics/child-themes/
We recommend users to use child theme from the beginning to avoid the procedure of the options reimport in future when they decide to add any customization.

Anyway, the number of themes installed in Apperanace > Themes does not affect your WP in any way. But active plugins do, every additional plugin slows down the site a little bit, that’s why keep enabled only plugins you really us and disable all the other.

Regards

#232733 Copied
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